Forum Discussion
Can't collapse all groups in new Outlook?
Hi,
I just downloaded the new Outlook app to try and I don't see a way to collapse all groups nor could I find anything in the help menu. Is this not possible with the new version? I have a lot of email in my accounts so this is concerning and I'm hoping that I'm just missing something. Since this will likely be a mandatory upgrade I would like to know.
Thanks in advance.
48 Replies
roblinb, I just wanted to share the information I just found by asking Copilot. Not very good news I'm afraid 😐. Looks like we will only be able to collapse by the grouping we have chosen for example mine are grouped by date, so I can click on the and collapse all emails by day group. Hope this helps!
In the newest version of Microsoft Outlook 365, the ability to collapse email groups is currently not available. https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-collapse-group-on-new-outlook-app-version/627fe51a-edd0-4156-be32-de3856a0e6f9https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-collapse-group-on-new-outlook-app-version/627fe51a-edd0-4156-be32-de3856a0e6f9https://answers.microsoft.com/en-us/outlook_com/forum/all/new-outlook-view-question-collapsingexpanding/e886b4dd-14d5-4206-8357-43297ab842ee.
https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-collapse-group-on-new-outlook-app-version/627fe51a-edd0-4156-be32-de3856a0e6f9https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-collapse-group-on-new-outlook-app-version/627fe51a-edd0-4156-be32-de3856a0e6f9. https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-collapse-group-on-new-outlook-app-version/627fe51a-edd0-4156-be32-de3856a0e6f9https://answers.microsoft.com/en-us/outlook_com/forum/all/how-to-collapse-group-on-new-outlook-app-version/627fe51a-edd0-4156-be32-de3856a0e6f9.
If you have any other questions or need further assistance, feel free to ask!
That's just dumb and unacceptable. I'm forced by Microsoft to use New Outlook because I can no longer add new accounts on old Outlook. But they've taken away so much basic functionality. What a bunch of so and so's.
LaurieB_2324 CoPilot told me it was possible via the "View Settings" menu. The button referenced did not exist and the source article was from 2014. Thanks CoPilot.
I'm adding myself to the list of peoples who's workflow is destroyed by the new Outlook. This is very basic functionality that pretty much every other mail client has, including the old version of outlook. Hopefully we are not too far off because I would love to be getting some value from my copilot license which only works in this version of outlook.
- It would be great to get an answer to this. I can't find the three dots either.
- Please develop this feature. As written here, it's frustrating and categories make no sense like this.
WayneBatenchek's method works. I would also add the menu option to your quick access toolbar.
paulnewman Could you share a screenshot, where you found this option? I cannot find it.
roblinbI clicked on View, then the 3 dots ... on the right, then hovered over Expand/Collapse in the drop-down menu, and found Collapse All.
I can't find what you're referring to. Can you show screen shots of what you did? thanks
- Can not find the .... Cam you add a screenshot?
- I don't have the 3 dots either, unless I am looking in the wrong place :o(
- Yeah, MS needs to add this feature to the ribbon. I'm going back to the older version.
I don't have the luxury of going back to the older version. Microsoft has made it so that I can't add new accounts on the older version and I recently got a new work account so I'm forced to use New Outlook, which would be fine if it wasn't so buggy. You'd think they'd at least do a like-for-like functionality check before releasing it. So annoying.
- Yeah, I am going back to the old one.
Yeah, I'd go back to the old one, but all my templates for emails disappeared in the old one. Also, all the delayed emails I have for the next year (41 messages) don't even show up in the new outlook. They are only in the classic, but the one I created in the new isn't in the classic, so I'm out of luck, I guess.
