Forum Discussion
Adding two accounts with the same address to Outlook
If that is the case then you are in the hands of your Administrators then I'm afraid. It may be that they have a good reason for configuring things this way for the time being. Have you explained to them the impact of this issue? I am presuming you will have.
SarahPohl That is a side effect of direct connect. You should be able to fix it with two registry keys.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\office\16.0\outlook\autodiscover
DWORD: ExcludeExplicitO365Endpoint
Value = 1
HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\office\16.0\outlook\autodiscover
DWORD: ExcludeExplicitO365Endpoint
Value = 1
I have a ready to use registry file in this article, so you don't need to edit the registry yourself.
https://www.slipstick.com/office-365/directconnect-office-365/
I wonder if you can help me. I have a problem with two different Microsoft accounts with the same email address - one a personal account, and one a work account which was autocreated when I was given access to Teams content on a client's system.
I have tried to delete the 'work/school' version of the account completely, using https://answers.microsoft.com/en-us/msoffice/forum/all/delete-microsoft-work-or-school-account/cbd217b2-60a3-4037-ae96-def4d839f74a, but although I can no longer log in using that address it is clear that the account is still out there, somewhere, as when I try to log in to OWA I have the selection screen to choose Personal or Work/School.
So, ideally, I would like to work out how to delete completely the Work/School account.
But, first of all, I am unable to re-add the account to Outlook (it stopped working so I tried to remove and re-add) as there is, I presume, some sort of conflict which the autodiscover is facing.
I have tried the Test Email AutoConfiguation and have got this (attached).
Is this anything you could help with?
mahumphreys is the email for the personal account hosted in outlook.com - ie, do you have a premium account with the domain hosted in outlook.com? If not, you will need to use manual set up to add it to your profile.
Diane_Poremsky_MVP Yes, it's Premium and hosted by Outlook. It worked previously to the 'other' account being created in a Work/School domain, but now I get a simply 'Something went wrong' message.
