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DylanLVI's avatar
DylanLVI
Copper Contributor
Oct 15, 2023

Add shared mailbox contacts to the new outlook for windows

In my organization, we use a shared mailbox to share a public address book. Is there a way to add it to the new Outlook for Windows?

I can see the shared mailbox correctly under ‘Mail -> Shared with Me’, but there’s nothing about shared mailboxes in the ‘People’ tab.

I have also tried to manually add the shared mailbox as a standalone account, but it just loads indefinitely after I type in the address

 

Outlook client version: 20231006004.16

Windows 11, build 22621.2428

      • TrishS1925's avatar
        TrishS1925
        Copper Contributor

        DylanLVI Where did you find that so I can keep up on when they will add this?

        What's the best work around?

    • PhilR2020's avatar
      PhilR2020
      Copper Contributor
      Thanks. I saw that, but did not see any details of what that might fix and if it included 'contacts'
  • PhilR2020's avatar
    PhilR2020
    Copper Contributor

    DylanLVI I have received user complaints about this too.

    the only solution I have found is to open the shared mailbox in OWA and access the contacts in there.

    Hoping that MS add this to the new Outlook...

  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor

    Hi DylanLVI,

    Unfortunately, but as far as I know there is currently no way to add shared mailbox contacts to the People tab in the new Outlook for Windows.

    I cannot find any official Microsoft documentation about this issue, but I have tested it myself and there is no way to do this in the New Outlook.

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    Leon Pavesic
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