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David_Downs's avatar
David_Downs
Copper Contributor
Jul 21, 2020

Add In greyed out

I had an issue with Outlook that ended with having to reinstall it, but now I do not have the ability to 'Get Add-ins' as it is greyed out.  I had them before to use with my icloud info, but since the reinstall I cannot.  I am a sole user, and admin of my account.  How do I correct this issue?  I am operating Windows 10 64 bit, and Office 365.

outlook for windows
  • Diane_Poremsky_MVP's avatar
    Diane_Poremsky_MVP
    MVP
    Jul 21, 2020

    David_Downs What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange?  Get Addins only works with Outlook.com and Office 365 business mailboxes. 

    • Foster__Partners_1604's avatar
      Foster__Partners_1604
      Copper Contributor
      Aug 06, 2020

      Diane_Poremsky_MVP 

       

      Hi Diane,

       

      We are experiencing the same issue.  We are an enterprise customer and have 1500 users of Office 365.

      We've recently started using the Web Viewer add-in to display 360 degree video and the Gett Add-ins and My-Add-ins are both greyed out.  Our IT team don't know why.

       

      I need to find an answer to this as we plan to allow all staff to use the Web Viewer add-in.

      We are all Windows 10 with Office 365.

       

      See attached screenshot of the buttons on the PowerPoint ribbon greyed out.

      I have also been into PowerPoint Options to view the Add-ins but cannot see Web Viewer there.

       

      Please advise how to do this.

       

      thanks,
      Amanda

    • David_Downs's avatar
      David_Downs
      Copper Contributor
      Jul 21, 2020

      I have POP and IMAP.  I have Outlook 365, downloaded to my PC.  So why did it work previously for me to sync my icloud account?  Diane_Poremsky_MVP 

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