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David_Downs's avatar
David_Downs
Copper Contributor
Jul 21, 2020

Add In greyed out

I had an issue with Outlook that ended with having to reinstall it, but now I do not have the ability to 'Get Add-ins' as it is greyed out.  I had them before to use with my icloud info, but since th...
outlook for windows
Diane_Poremsky_MVP's avatar
Diane_Poremsky_MVP
MVP
Jul 21, 2020

David_Downs What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange?  Get Addins only works with Outlook.com and Office 365 business mailboxes. 

  • Foster__Partners_1604's avatar
    Foster__Partners_1604
    Copper Contributor
    Aug 06, 2020

    Diane_Poremsky_MVP 

     

    Hi Diane,

     

    We are experiencing the same issue.  We are an enterprise customer and have 1500 users of Office 365.

    We've recently started using the Web Viewer add-in to display 360 degree video and the Gett Add-ins and My-Add-ins are both greyed out.  Our IT team don't know why.

     

    I need to find an answer to this as we plan to allow all staff to use the Web Viewer add-in.

    We are all Windows 10 with Office 365.

     

    See attached screenshot of the buttons on the PowerPoint ribbon greyed out.

    I have also been into PowerPoint Options to view the Add-ins but cannot see Web Viewer there.

     

    Please advise how to do this.

     

    thanks,
    Amanda

    • CJPC780's avatar
      CJPC780
      Copper Contributor
      Jan 22, 2021

      Foster__Partners_1604 

      Dianna 

      Did you find a solution, i am currently having the same issue.


      Thanks Adam

  • David_Downs's avatar
    David_Downs
    Copper Contributor
    Jul 21, 2020

    I have POP and IMAP.  I have Outlook 365, downloaded to my PC.  So why did it work previously for me to sync my icloud account?  Diane_Poremsky_MVP 

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