Add In greyed out

I had an issue with Outlook that ended with having to reinstall it, but now I do not have the ability to 'Get Add-ins' as it is greyed out. I had them before to use with my icloud info, but since th...

outlook for windows

Foster__Partners_1604

Copper Contributor

Aug 06, 2020

Diane_Poremsky_MVP

Hi Diane,

We are experiencing the same issue. We are an enterprise customer and have 1500 users of Office 365.

We've recently started using the Web Viewer add-in to display 360 degree video and the Gett Add-ins and My-Add-ins are both greyed out. Our IT team don't know why.

I need to find an answer to this as we plan to allow all staff to use the Web Viewer add-in.

We are all Windows 10 with Office 365.

See attached screenshot of the buttons on the PowerPoint ribbon greyed out.

I have also been into PowerPoint Options to view the Add-ins but cannot see Web Viewer there.

Please advise how to do this.

thanks,
Amanda