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stevejd21's avatar
stevejd21
Copper Contributor
Apr 07, 2026

Upgrading 365 Personal bought from Google Play

I previously bought OneDrive 365 Personal from the Google App Store and now want to upgrade to 365 Family purchased from Microsoft (to take advantage of the Workplace Discount Programme available from my employer). It seems that I can't do a simple upgrade however - Microsoft Support states If you bought Personal via Apple/Google Play, cancel it there first and wait for it to expire before purchasing the Family plan on the web. How can I do this without losing the 800gb of photos and files currently saved on OneDrive? 

office 365
onedrive

2 Replies

  • stevejd21's avatar
    stevejd21
    Copper Contributor
    Apr 09, 2026

    Thanks for your help -  so I can switch when the Google Play subscription has been cancelled but while it's still working? I'm just worried about losing all my data!

     

  • mohdadeeb's avatar
    mohdadeeb
    Brass Contributor
    Apr 07, 2026

    If you bought Microsoft 365 Personal through Google Play, upgrading directly can be a bit tricky because the subscription is managed by Google, not Microsoft. First, you’ll need to cancel your current subscription from the Google Play Store (it will still work until the billing period ends). After that, you can go to the Microsoft website and upgrade to a higher plan like Family or renew it there. Just make sure you use the same Microsoft account so your data and subscription stay connected. This way you avoid any billing conflicts and get full control over your plan.