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John Marshall's avatar
John Marshall
Brass Contributor
May 31, 2017

Unable to share a document from Word

Hi guys,

 

I've been working on trying to share documents from Office, and when I click share and choose another person from the organization, I get the attached error: "Sorry, we're having trouble connecting to OneDrive."

My sync client works fine, and I can share and collaborate in the browser too, but I just can't kick off the sharing from Office.

I'm using Office ProPlus Version 1704, Build 8067.2115 Click-to-run. Several other people in my company have the same issue.

 

Any help is welcome, especially as this is something I want to show off to our customer!

  • Can you please confirm that the relevant option is selected in the Office tab of the NGSC settings?

    • John Marshall's avatar
      John Marshall
      Brass Contributor

      Hi Salvatore,

       

      In the Office tab I have "Use Office 2016 to sync Office files that I open" and also under Sync conflicts (if relevant) I have the let me choose option selected.

      Thanks for your response.

  • I have the same Office version as you mention, running OneDrive version 2016 build 17.3.6799.0327 and it works fine at my computer. 

    Think you need to contact MS support and start troubleshooting with them.

    • StephenRice's avatar
      StephenRice
      Icon for Microsoft rankMicrosoft

      Hi John,

       

      I just wanted to check-in and see if you were able to resolve this issue (or had any luck with Microsoft support). Thanks!

       

      Stephen Rice

      OneDrive Program Manager II

      • John Marshall's avatar
        John Marshall
        Brass Contributor

        Hi Stephen,

         

        I just tried with a couple of other people in the office, one who has version 1701 and build 7766.2084, and they were able to get it to work. However myself and another colleague, who both have the same version, have the same problem.

        I'll try and open a ticket later (I don't have access to the admin console).

         

        Regards,

        John

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