Forum Discussion

John Marshall's avatar
John Marshall
Brass Contributor
May 31, 2017

Unable to share a document from Word

Hi guys,   I've been working on trying to share documents from Office, and when I click share and choose another person from the organization, I get the attached error: "Sorry, we're having trouble...
office 365
OneDrive for Business
Salvatore Biscari's avatar
Salvatore Biscari
Silver Contributor
May 31, 2017

Can you please confirm that the relevant option is selected in the Office tab of the NGSC settings?

  • John Marshall's avatar
    John Marshall
    Brass Contributor
    May 31, 2017

    Hi Salvatore,

     

    In the Office tab I have "Use Office 2016 to sync Office files that I open" and also under Sync conflicts (if relevant) I have the let me choose option selected.

    Thanks for your response.

    • jcgonzalezmartin's avatar
      jcgonzalezmartin
      MVP
      May 31, 2017
      First time I see this error...no problems here when sharing files from Office

Resources