Forum Discussion
John Marshall
May 31, 2017Brass Contributor
Unable to share a document from Word
Hi guys, I've been working on trying to share documents from Office, and when I click share and choose another person from the organization, I get the attached error: "Sorry, we're having trouble...
PKlapwijk
Jun 01, 2017MVP
I have the same Office version as you mention, running OneDrive version 2016 build 17.3.6799.0327 and it works fine at my computer.
Think you need to contact MS support and start troubleshooting with them.
StephenRice
Microsoft
Jun 12, 2017Hi John,
I just wanted to check-in and see if you were able to resolve this issue (or had any luck with Microsoft support). Thanks!
Stephen Rice
OneDrive Program Manager II
- John MarshallJun 13, 2017Brass Contributor
Hi Stephen,
I just tried with a couple of other people in the office, one who has version 1701 and build 7766.2084, and they were able to get it to work. However myself and another colleague, who both have the same version, have the same problem.
I'll try and open a ticket later (I don't have access to the admin console).
Regards,
John
- Mat_EspinosaJun 19, 2023Copper Contributor
Hi John Marshall, this issue came out of nowhere for two of our users last week. What was the solution for this? I know it was years ago--just trying to implement a known solution to see if that does the trick, thank you!
Our environment is using Version 2305 Build 16501.20210 C2R. Have tried quick repairing Word and ran sfc /scannow thinking it was involving a corrupted file.
- StephenRiceJun 13, 2017
Microsoft
Hi John,
Please let me know how that goes! Thanks!
Stephen Rice