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ASup's avatar
ASup
Copper Contributor
Aug 23, 2025

Unable to access Onedrive through manager

Attempt to login to one drive through manager and stuck on this before a screen white out. 

from dev tools

 

 

Walked through this:

https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c 

and it did not help. Stuck doing the same loading error out in manager. Also attempted to reset onedrive directory. Same issue.

 

When attempting to open or move files in the onedrive directory I get:

Error 0x8007016A: The cloud file provider is not running

Unsure if stuck in sync or what. This is day two of this occurring even after comp reset. Never ran into this issue before. Unable to find any indication of Microsoft onedrive being down either so this error is a bit confusing to me. 

 

Thanks for the help in advance!

office 365
onedrive
storage
Sync

1 Reply

  • NikolinoDE's avatar
    NikolinoDE
    Gold Contributor
    Aug 27, 2025

    From what I see in your DevTools logs (ApiError: ParseResponse: Unexpected end of input in odcserviceworker.js) and the Windows error 0x8007016A (“The cloud file provider is not running”), you’re hitting a OneDrive sync client issue, not just a sign-in problem.

     

    0x8007016A = The OneDrive sync app is installed, but its Files On-Demand provider service is not running properly.

    The serviceworker.js errors point to OneDrive’s management UI (web/ODC manager) failing to parse data, likely because the sync client is broken or stuck.

    Resetting OneDrive alone (onedrive.exe /reset) sometimes doesn’t clear the root issue if system services or registry entries are corrupted.

     

    Here is an attempt to solve the problem.

    Make sure Windows is fully updated (OneDrive issues often happen after Windows updates mismatch the OneDrive client version).

     

    Reinstall OneDrive Completely

    Since a normal reset didn’t help, do a full uninstall and reinstall:

    1. Uninstall OneDrive
      • Press Win + R, run:
      • %SystemRoot%\SysWOW64\OneDriveSetup.exe /uninstall

    (on 64-bit Windows; use %SystemRoot%\System32\OneDriveSetup.exe /uninstall on 32-bit)

    1. Delete leftover directories
      • Remove these folders (if they exist):
      • C:\Users\<YourUser>\AppData\Local\Microsoft\OneDrive
      • C:\Users\<YourUser>\AppData\Roaming\Microsoft\OneDrive
      • C:\ProgramData\Microsoft OneDrive
    2. Reinstall OneDrive
      • Run:
      • %SystemRoot%\SysWOW64\OneDriveSetup.exe

    (or download the latest from Microsoft)

     

    Check Files On-Demand Setting

    • Right-click OneDrive icon in taskbar → Settings.

     

    Reset the Cloud File Provider Service

    Sometimes the background service crashes.

    1. Press Win + R → type services.msc.
    2. Find OneDrive Standalone Update Task or OneSyncSvc (name differs by Windows build).
    3. Right-click → Restart.

     

    Clear OneDrive in Registry

    Only if above steps fail:

    • Open regedit, go to:
    • HKEY_CURRENT_USER\Software\Microsoft\OneDrive
    • Rename it to OneDrive.old.
    • Then reinstall OneDrive.

     

    Error 0x8007016A in Explorer

    This confirms your OneDrive sync engine is not active, so Explorer can’t fetch files. Fixing the sync client (steps above) will fix this too.

     

    After reinstall + service restart, you should be able to log in and the “Loading… / about:blank” in manager should disappear.

     

     

    My answers are voluntary and without guarantee!

     

    Hope this will help you.

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