Forum Discussion
Synchronization issue with unknown files
Hello.
I have synchronization issue with 2 uknown files since 2 years or so.
During that period I've restarted synchronization once. It didn't help.
The weight of files sometimes changes what suggests that those files are in constant use. I would have excluded them from synchronization, but I can't identify them. There is no place where I could have found the name and location of those files.
Does anyone know, by any chance, where are any logs or how to enable them, if they are not enabled by default, to troubleshoot that?
Thanks in advance for any help in that matter... and Happy New Year!!
1 Reply
Nuclear but effective fix (if you’re done waiting)
If this has been stuck for 2 years, this is safe and commonly done:
Reset OneDrive completely
1. Quit OneDrive
2. Run in Terminal:
/Applications/OneDrive.app/Contents/Resources/ResetOneDriveApp.command
3. Restart OneDrive
4. Sign in again
This rebuilds the sync database and usually removes phantom files.
or try, Temporary exclusion trick
- Move everything out of the OneDrive folder
- Let OneDrive reach “Up to date”
- Move files back in batches
When the error returns → the last batch contains the problem file.
My answers are voluntary and without guarantee!
Hope this will help you.
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