Forum Discussion
SharePoint Doc Library issues with newest OneDrive NGSC
Below is from a high end user of mine. This user has been an early adopter of all 0365 technologies. Please read and help if you can (I added notes of mine in italics)
It happened again! I clicked in File Explorer (synced SharePoint site document library using newest OneDrive client) to open a document stored in SharePoint . It disappeared with a message that the file had been deleted or moved. I located it in the recycle bin (SharePoint Online recycle bin) with a date stamp of that exact time it disappeared L I restored it to it’s prior location, opened from the browser and selected edit in full Word on my tablet. Now it won’t let me edit or save changes it because it is locked “by another user” who is me!!!!! See screen shot attached.
This is really frustrating. I can of course do a file save as to a new file name and proceed, but really, this is a crazy! I hope you can figure out what in my settings is causing this repeating issue.
I have no clue what could be causing this issue. The user is openning the files from file explorer on her Windows 10 Surface Pro 4. Has anyone seen this behavior?
Hi ChristineStack - that's really strange. You said the user has the latest bits - I assume it is 17.3.6743.1212? The fact that the recycle bin time/date stamp for the deletion is the same time she tried to retrieve the file suggests it is either a user action (mistake or otherwise) or client related. Fortunately, OneDrive NGSC has a set of log files that you might be able to dig in to - but you may need an MS engineer to decipher them.
- Clifford Kennedy I appreciate the quick response. I am trying to replicate the problem on my own surface. I typically do not open files from file explorer but I will do so for a few days. I will have the user verify her build and look into the log files suggestion that you had. I will post if I find out anything.
- Go the the compliance and security center and check the audit ligand his onedrive. It might give you a clue as to what happened. Beware of time stamps the might be in UTC.
Yes we've seen a couple of instances where the files have unexpectedly vanished, only to appear in the recycle bin in the manner you describe. We've not been able to pin down the cause yet. I'd like to get to the bottom of this quickly as it is causing confidence to wobble. Is there a way to enable device level logs?
In my experience that behavior has always been due to human errors, usually on shared files maintained in ODFB (hence contrarily to best practices...) and synced on multiple clients.
Have you carefully verified who is reported in the recycle bin to delete the file(s)?
Probably he/she is indeed the culprit. :-)
Just my 2 cents...
- Alas not human error this time. It's OneDrive but I need to find a way to make it log its activities so I can prove it.
Simon,
I wish Microsoft would chime in on this. We are trying to get everything in the cloud but we need to be very confident that we can sync sharepoint document libraries without these issues. Our West coast office IT meets with Finance next week about this. Finance is fighting back and does not want their shared drive in SharePoint. I will look into device level logs.
Christine
