Forum Discussion

Iron Contributor

Feb 03, 2017

SharePoint Doc Library issues with newest OneDrive NGSC

Below is from a high end user of mine. This user has been an early adopter of all 0365 technologies. Please read and help if you can (I added notes of mine in italics) It happened again! I cli...

files

OneDrive for Business

Sync

Clifford Kennedy

Iron Contributor

Feb 03, 2017

Hi ChristineStack - that's really strange. You said the user has the latest bits - I assume it is 17.3.6743.1212? The fact that the recycle bin time/date stamp for the deletion is the same time she tried to retrieve the file suggests it is either a user action (mistake or otherwise) or client related. Fortunately, OneDrive NGSC has a set of log files that you might be able to dig in to - but you may need an MS engineer to decipher them.

ChristineStack

Iron Contributor

Feb 03, 2017

Clifford Kennedy I appreciate the quick response. I am trying to replicate the problem on my own surface. I typically do not open files from file explorer but I will do so for a few days. I will have the user verify her build and look into the log files suggestion that you had. I will post if I find out anything.

Ivan54
Bronze Contributor
Feb 03, 2017
Go the the compliance and security center and check the audit ligand his onedrive. It might give you a clue as to what happened. Beware of time stamps the might be in UTC.
- ChristineStack
  Iron Contributor
  Mar 14, 2017
  Finally returning to this conversation. The compliance and security shows that the user deleted the file. It also show that 3 users were syncing the file all around the same time that the user was trying to open it and found it was deleted. I am not sure what this tells us except it still seems to be a sync issue.