I'm expecting that this should be relatively straightforward but unfortunately my google-fu hasn't located an answer and I don't have an Android device.
End users OneDrive for Android app is retaining his old work/organisation account (in addition to his new work account).. is there an easy way for him to remove his old work account?
Neither can I remove my previous 2 work M365 accounts, even after 1. on Samsung account remove all possible link accounts, keep logging out of Samsung account. 2. Factory reset whole phone. 3. Remove SD card, clear app data. 4. Try to logout the unwanted past account as taught by users recommended without success. 5. Switch to different Google account, the same problem, when installed Onedrive, the past 2 unwanted M365 accounts will show up on pulldown menu...6. Raised a ticket to M365 team, they cannot find solution neither, simply kicking the ball around.
If you go to your phone or tablet settings you can remove the account for Onedrive and subsequently add a different account to resolve this. At this point this is the only solution I have found to switch accounts that are both personal. Hope this helps! Counie
To remove / signout account : Go to settings - select accountsl settings - one drive - remove account. Add new account: Go to settings - select account settings - add account - select one drive with new account.
I have a Samsung phone and had a similar issue. The sign out option did not appear on the onedrive mobile app. I was able to resolve the issue by unlinking my Microsoft account from Samsung. Seems you cant have two personal onedrive accounts.
Settings Accounts and backups Accounts Samsung account Account information Connected services Services with access to your info Linked accounts (make sure all your data has been stored else where or make sure you have other ways of accessing the account your about to un-link).
Once the account has been un-linked you can remove the one drive account and add the new account
Settings Accounts and backups Accounts Find onedrive account and remove.
Settings Accounts and backups Accounts Scroll to + add account Onedrive (enter new login info)
If you are a samsung user and stuck in removing the Microsoft account being added automatically, then you should do this trick which worked for me.
1. Go to Settings 2. Click on your Account pic (samsung linked account pic) 3. Scroll to the bottom ( in the latest update ) 4. Linked accounts 5. Unlink the Microsoft account
I recently closed my yahoo account which was also my Onedrive account. I'm trying to sign out of Onedrive on my samsung galaxy a51 phone. The account email shows I'm logged into the yahoo account that I have closed. It will not permit me to sign out. It's grayed out. All I want to do is use Onedrive on my phone with my new account. It won't allow me to add it saying I am m logged into that account already. This is frustrating. I've went into the system apps and force stop and cleared all data, but it comes back. I can't even log into my yahoo account...it's closed! Yet, Onedrive still keeps it open. I'm so confused. Someone please help me.
I had the same problem removing an account from OneDrive -- here's what worked for me:
Open the new Office app (I had installed it a while back and removed the old Word, Excel, PowerPoint apps)
Tap your profile icon (top-left corner)
Tap "Settings" (under "More")
The problem OneDrive account shows with a warning triangle and a red X on the right
Tap the red X to remove the service
Open the OneDrive app
Tap "Me" bottom right corner
Tap "Settings"
Tap the account name that you want to remove
Tap "SIGN OUT" (top right corner) and confirm
The account is now removed from OneDrive
Celebrate!
That's what worked for me after much faffing around -- I hope it works for you all too!
And I'll take this opportunity to mention a site that I run: the 365 Training Portal -- it's an attempt at organizing the many Microsoft 365 resources that are out there -- I got tired of trying to use bookmarks/favorites. Maybe you'll find it useful too?
Good luck with the OneDrive thing -- let us know if it worked for you!
Graham McHugh this solved it. by removing the Microsoft service.. then clear cache & storage of the OneDrive app. then relaunch app then reconnect / relink the Microsoft OneDrive service on the mobile settings.
Could you be more specific for someone who is not very literate on these types of issues. I want to do what you guys are trying to do but up to Graham's solution didn't work. When I tried your additional steps, my phone does not show the same options (unless I am in the wrong place, which is highly possible) HELP! I need my files on my phone!
Quickest way to do this is click on the OneDrive app, on the bottom right you will see a tab called 'Me'. From here you will see sign-out at the bottom of the list.
You'll need to ensure that the account you want to move is selected first (you can confirm this by clicking in the top left as soon as you open the app, if this is a work account it will be a briefcase icon).
This does not work if you cannot already sign into the account you want to remove. Which is common when the account is a work account for a company you no longer work for.
I'm having the problem Counie described (the post to which you replied). But in my case, I'm the end-user.
When I click the profile icon in the upper left-hand corner of the File Explorer window of the Android OneDrive app, it lists three accounts. The last is the one I want to fully remove.
Two Accounts in a Signed-InState
My personalMicrosoft Account
My enterpriseOffice 365 Account
One Account in a Signed-Out State
An OnMicrosoft.Com Account I've used in the past
What happens as I follow your instructions
Before letting me select the OnMicrosoft.Com account in the upper left-hand corner, Android OneDrive makes me sign in to it.
After doing so, I sign out of it (as you instruct) in the lower right-hand corner of the Android OneDrive app window.
At that point, on checking the account drop-down list accessible via tapping on the profile icon in the upper left-hand corner of the app window, I find I'm back where I started.
---> The same three accounts are shown as described above, with the same signed-in/signed-out statuses!
The situation fails to improve when I follow Angstromm's procedure.
Been trying to eliminate a OneDrive account w/o success. And I can't sign out of account in OneDrive as that option is grayed out. The other OneDrive account the Sign Out option is active. Here's the whole story:
On my Android device (Samsung Galaxy Note10+) I have two one drive accounts I've been using: one a school account and the other a personal account and have been doing so for a long time now without issue.
For some reason, another personal account I have with Microsoft now keeps showing up in OneDrive and, therefore, OneDrive won't allow me to sign in to the account I want to use.
I've tried deleting account in phone's settings but it keeps coming back. So, I've gone into Apps Settings and Forced Stop on OneDrive, Disabled, Cleared Cache and Data, deleted all OneDrive accounts but, after restarting OneDrive, the unwanted account pops back up again.
AngstrommI have the same problem. It keeps opening my old account will not let me close as it is grayed out tells me my OneDrive is full and then insists that I upgrade. Which I have but it won't sync or open my new account. I have removed it and entered my new email and password and it returns back to the old account.
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Hi All,
I'm expecting that this should be relatively straightforward but unfortunately my google-fu hasn't located an answer and I don't have an Android device.
End users OneDrive for Android app is retaining his old work/organisation account (in addition to his new work account).. is there an easy way for him to remove his old work account?
PLease advise.
","body@stringLength":"422","rawBody":"
Hi All,
I'm expecting that this should be relatively straightforward but unfortunately my google-fu hasn't located an answer and I don't have an Android device.
End users OneDrive for Android app is retaining his old work/organisation account (in addition to his new work account).. is there an easy way for him to remove his old work account?
PLease advise.
","kudosSumWeight":3,"postTime":"2019-08-07T04:54:27.023-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:OneDrive for Business","text":"OneDrive for Business","time":"2016-07-12T16:03:45.078-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:792926_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":164151},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi All, I'm expecting that this should be relatively straightforward but unfortunately my google-fu hasn't located an answer and I don't have an Android device. End users OneDrive 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Raised a ticket to M365 team, they cannot find solution neither, simply kicking the ball around.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-05T00:11:53.181-07:00","lastPublishTime":"2024-08-05T00:11:53.181-07:00","metrics":{"__typename":"MessageMetrics","views":1467},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:792926/message:4209829","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:870882":{"__typename":"User","id":"user:870882","uid":870882,"login":"SWessel0461","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-11-16T12:32:29.814-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:870882"},"ModerationData:moderation_data:2455736":{"__typename":"ModerationData","id":"moderation_data:2455736","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2455736":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:870882"},"id":"message:2455736","revisionNum":1,"uid":2455736,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumTopicMessage:message:792926"},"conversation":{"__ref":"Conversation:conversation:792926"},"subject":"Re: Removing an account from OneDrive for Android","moderationData":{"__ref":"ModerationData:moderation_data:2455736"},"body":"
If you go to your phone or tablet settings you can remove the account for Onedrive and subsequently add a different account to resolve this. At this point this is the only solution I have found to switch accounts that are both personal. Hope this helps! Counie
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Settings Accounts and backups Accounts Samsung account Account information Connected services Services with access to your info Linked accounts (make sure all your data has been stored else where or make sure you have other ways of accessing the account your about to un-link).
Once the account has been un-linked you can remove the one drive account and add the new account
Settings Accounts and backups Accounts Find onedrive account and remove.
Settings Accounts and backups Accounts Scroll to + add account Onedrive (enter new login info)
Hope this helps.
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1. Go to Settings 2. Click on your Account pic (samsung linked account pic) 3. Scroll to the bottom ( in the latest update ) 4. Linked accounts 5. Unlink the Microsoft account
You are done!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":3,"repliesCount":0,"postTime":"2021-02-17T11:04:39.986-08:00","lastPublishTime":"2021-02-17T11:04:39.986-08:00","metrics":{"__typename":"MessageMetrics","views":122748},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:792926/message:2144016","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:883270":{"__typename":"User","id":"user:883270","uid":883270,"login":"hopperrrr","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-11-27T00:04:50.640-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:883270"},"ModerationData:moderation_data:1935344":{"__typename":"ModerationData","id":"moderation_data:1935344","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1026507":{"__typename":"User","id":"user:1026507","uid":1026507,"login":"syndylli","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-04-14T15:08:49.983-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1026507"},"ForumReplyMessage:message:1935344":{"__typename":"ForumReplyMessage","uid":1935344,"id":"message:1935344","revisionNum":1,"author":{"__ref":"User:user:883270"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumTopicMessage:message:792926"},"conversation":{"__ref":"Conversation:conversation:792926"},"subject":"Re: Removing an account from OneDrive for Android","moderationData":{"__ref":"ModerationData:moderation_data:1935344"},"body":"i solved it bois jus go into settings, accounts and backup, accounts look for one drive , and remove account you can thank me later 🙂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"136","kudosSumWeight":1,"postTime":"2020-11-27T00:09:09.282-08:00","lastPublishTime":"2020-11-27T00:09:09.282-08:00","metrics":{"__typename":"MessageMetrics","views":133928},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:792926/message:1935344","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwyMjczMzQ3LDIyNzMzNDc","node":{"__ref":"ForumReplyMessage:message:2273347"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:2273347":{"__typename":"ModerationData","id":"moderation_data:2273347","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2273347":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1026507"},"id":"message:2273347","revisionNum":1,"uid":2273347,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumReplyMessage:message:1935344"},"conversation":{"__ref":"Conversation:conversation:792926"},"subject":"Re: Removing an account from OneDrive for Android","moderationData":{"__ref":"ModerationData:moderation_data:2273347"},"body":"My Hero! 😊 This worked! Thanks!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"32","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-04-14T15:10:07.719-07:00","lastPublishTime":"2021-04-14T15:10:07.719-07:00","metrics":{"__typename":"MessageMetrics","views":10624},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:792926/message:2273347","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:721676":{"__typename":"User","id":"user:721676","uid":721676,"login":"jimmyfreno1000","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-07-07T15:25:25.803-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:721676"},"ModerationData:moderation_data:1507322":{"__typename":"ModerationData","id":"moderation_data:1507322","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1507322":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:721676"},"id":"message:1507322","revisionNum":1,"uid":1507322,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumTopicMessage:message:792926"},"conversation":{"__ref":"Conversation:conversation:792926"},"subject":"Re: Removing an account from OneDrive for Android","moderationData":{"__ref":"ModerationData:moderation_data:1507322"},"body":"I recently closed my yahoo account which was also my Onedrive account. I'm trying to sign out of Onedrive on my samsung galaxy a51 phone. The account email shows I'm logged into the yahoo account that I have closed. It will not permit me to sign out. It's grayed out. All I want to do is use Onedrive on my phone with my new account. It won't allow me to add it saying I am m logged into that account already. This is frustrating. I've went into the system apps and force stop and cleared all data, but it comes back. I can't even log into my yahoo account...it's closed! Yet, Onedrive still keeps it open. I'm so confused. Someone please help me.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-07-07T15:34:28.879-07:00","lastPublishTime":"2020-07-07T15:34:28.879-07:00","metrics":{"__typename":"MessageMetrics","views":146888},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:792926/message:1507322","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:35":{"__typename":"Rank","id":"rank:35","position":16,"name":"Iron Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:4765":{"__typename":"User","id":"user:4765","uid":4765,"login":"Graham McHugh","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-07-29T07:19:16.382-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS00NzY1LTEyNTM4OWlGMkEzMTdBOUIzOTY0MzVF"},"rank":{"__ref":"Rank:rank:35"},"entityType":"USER","eventPath":"community:gxcuf89792/user:4765"},"ModerationData:moderation_data:1355588":{"__typename":"ModerationData","id":"moderation_data:1355588","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1783950":{"__typename":"User","id":"user:1783950","uid":1783950,"login":"RRRook","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-18T13:46:28.132-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1783950"},"ForumReplyMessage:message:1355588":{"__typename":"ForumReplyMessage","uid":1355588,"id":"message:1355588","revisionNum":1,"author":{"__ref":"User:user:4765"},"readOnly":false,"repliesCount":8,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumTopicMessage:message:792926"},"conversation":{"__ref":"Conversation:conversation:792926"},"subject":"Re: Removing an account from OneDrive for Android","moderationData":{"__ref":"ModerationData:moderation_data:1355588"},"body":"
I had the same problem removing an account from OneDrive -- here's what worked for me:
Open the new Office app (I had installed it a while back and removed the old Word, Excel, PowerPoint apps)
Tap your profile icon (top-left corner)
Tap \"Settings\" (under \"More\")
The problem OneDrive account shows with a warning triangle and a red X on the right
Tap the red X to remove the service
Open the OneDrive app
Tap \"Me\" bottom right corner
Tap \"Settings\"
Tap the account name that you want to remove
Tap \"SIGN OUT\" (top right corner) and confirm
The account is now removed from OneDrive
Celebrate!
That's what worked for me after much faffing around -- I hope it works for you all too!
And I'll take this opportunity to mention a site that I run: the 365 Training Portal -- it's an attempt at organizing the many Microsoft 365 resources that are out there -- I got tired of trying to use bookmarks/favorites. Maybe you'll find it useful too?
Good luck with the OneDrive thing -- let us know if it worked for you!
Graham
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Graham McHugh this solved it. by removing the Microsoft service.. then clear cache & storage of the OneDrive app. then relaunch app then reconnect / relink the Microsoft OneDrive service on the mobile settings.
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I had success by following your instructions, and then:
Uninstalling OneDrive
Resetting Office data one more time (for good measure)
Reinstalling OneDrive
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Quickest way to do this is click on the OneDrive app, on the bottom right you will see a tab called 'Me'. From here you will see sign-out at the bottom of the list.
You'll need to ensure that the account you want to move is selected first (you can confirm this by clicking in the top left as soon as you open the app, if this is a work account it will be a briefcase icon).
Thanks,
James
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Which is common when the account is a work account for a company you no longer work for.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"171","kudosSumWeight":0,"postTime":"2023-06-18T13:38:26.848-07:00","lastPublishTime":"2023-06-18T13:38:26.848-07:00","metrics":{"__typename":"MessageMetrics","views":5366},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:792926/message:3850652","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwzODcxNjY4LDM4NzE2Njg","node":{"__ref":"ForumReplyMessage:message:3871668"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3871668":{"__typename":"ModerationData","id":"moderation_data:3871668","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3871668":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:726336"},"id":"message:3871668","revisionNum":1,"uid":3871668,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumReplyMessage:message:3850652"},"conversation":{"__ref":"Conversation:conversation:792926"},"subject":"Re: Removing an account from OneDrive for Android","moderationData":{"__ref":"ModerationData:moderation_data:3871668"},"body":"This exactly. I have an old work account and I've left so it's disabled. If you can't sign into the work account then you will never get rid of it.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"147","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-07-11T14:33:45.400-07:00","lastPublishTime":"2023-07-11T14:33:45.400-07:00","metrics":{"__typename":"MessageMetrics","views":4851},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:OneDriveforBusiness/category:products-services/category:communities/community:gxcuf89792board:OneDriveforBusiness/message:792926/message:3871668","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:368282":{"__typename":"User","id":"user:368282","uid":368282,"login":"PaulC4","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-06-28T06:45:36.172-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0zNjgyODItMjM3NTMwaUMyNDVBNzJBODhDQzZCRjg"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:368282"},"ModerationData:moderation_data:1245088":{"__typename":"ModerationData","id":"moderation_data:1245088","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:598945":{"__typename":"User","id":"user:598945","uid":598945,"login":"Rick92","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-03-28T03:36:23.159-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:598945"},"ForumReplyMessage:message:1245088":{"__typename":"ForumReplyMessage","uid":1245088,"id":"message:1245088","revisionNum":2,"author":{"__ref":"User:user:368282"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"parent":{"__ref":"ForumReplyMessage:message:792971"},"conversation":{"__ref":"Conversation:conversation:792926"},"subject":"Re: Removing an account from OneDrive for Android","moderationData":{"__ref":"ModerationData:moderation_data:1245088"},"body":"
I'm having the problem Counie described (the post to which you replied). But in my case, I'm the end-user.
When I click the profile icon in the upper left-hand corner of the File Explorer window of the Android OneDrive app, it lists three accounts. The last is the one I want to fully remove.
Two Accounts in a Signed-InState
My personalMicrosoft Account
My enterpriseOffice 365 Account
One Account in a Signed-Out State
An OnMicrosoft.Com Account I've used in the past
What happens as I follow your instructions
Before letting me select the OnMicrosoft.Com account in the upper left-hand corner, Android OneDrive makes me sign in to it.
After doing so, I sign out of it (as you instruct) in the lower right-hand corner of the Android OneDrive app window.
At that point, on checking the account drop-down list accessible via tapping on the profile icon in the upper left-hand corner of the app window, I find I'm back where I started.
---> The same three accounts are shown as described above, with the same signed-in/signed-out statuses!
The situation fails to improve when I follow Angstromm's procedure.
Thank you in advance for your help!
Kind regards,
Paul
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Been trying to eliminate a OneDrive account w/o success. And I can't sign out of account in OneDrive as that option is grayed out. The other OneDrive account the Sign Out option is active. Here's the whole story:
On my Android device (Samsung Galaxy Note10+) I have two one drive accounts I've been using: one a school account and the other a personal account and have been doing so for a long time now without issue.
For some reason, another personal account I have with Microsoft now keeps showing up in OneDrive and, therefore, OneDrive won't allow me to sign in to the account I want to use.
I've tried deleting account in phone's settings but it keeps coming back. So, I've gone into Apps Settings and Forced Stop on OneDrive, Disabled, Cleared Cache and Data, deleted all OneDrive accounts but, after restarting OneDrive, the unwanted account pops back up again.
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AngstrommI have the same problem. It keeps opening my old account will not let me close as it is grayed out tells me my OneDrive is full and then insists that I upgrade. Which I have but it won't sync or open my new account. I have removed it and entered my new email and password and it returns back to the old account.
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