Forum Discussion
Removing an account from OneDrive for Android
Hi All,
I'm expecting that this should be relatively straightforward but unfortunately my google-fu hasn't located an answer and I don't have an Android device.
End users OneDrive for Android app is retaining his old work/organisation account (in addition to his new work account).. is there an easy way for him to remove his old work account?
PLease advise.
I had the same problem removing an account from OneDrive -- here's what worked for me:
- Open the new Office app (I had installed it a while back and removed the old Word, Excel, PowerPoint apps)
- Tap your profile icon (top-left corner)
- Tap "Settings" (under "More")
- The problem OneDrive account shows with a warning triangle and a red X on the right
- Tap the red X to remove the service
- Open the OneDrive app
- Tap "Me" bottom right corner
- Tap "Settings"
- Tap the account name that you want to remove
- Tap "SIGN OUT" (top right corner) and confirm
- The account is now removed from OneDrive
- Celebrate!
That's what worked for me after much faffing around -- I hope it works for you all too!
And I'll take this opportunity to mention a site that I run: the 365 Training Portal -- it's an attempt at organizing the many Microsoft 365 resources that are out there -- I got tired of trying to use bookmarks/favorites. Maybe you'll find it useful too?
Good luck with the OneDrive thing -- let us know if it worked for you!
Graham
Graham McHugh this solved it. by removing the Microsoft service.. then clear cache & storage of the OneDrive app. then relaunch app then reconnect / relink the Microsoft OneDrive service on the mobile settings.
Well, I'm sorry to report that the "removed account" came back -- so back to the old drawing board it is!
unfortunately, tried it as well but didn't work. Let's see who comes up with a solution first.
Thanks anyway.
I had success by following your instructions, and then:
- Uninstalling OneDrive
- Resetting Office data one more time (for good measure)
- Reinstalling OneDrive
Deleted
You just inspired me to have another go at it, come to find that the account that I had tried to remove from OneDrive actually is gone now. I guess there was a back-end issue that we'll never understand. 🙂
Regardless, I'm glad that worked for you!
Cheers,
Graham
- Open the new Office app (I had installed it a while back and removed the old Word, Excel, PowerPoint apps)
- If you are a samsung user and stuck in removing the Microsoft account being added automatically, then you should do this trick which worked for me.
1. Go to Settings
2. Click on your Account pic (samsung linked account pic)
3. Scroll to the bottom ( in the latest update )
4. Linked accounts
5. Unlink the Microsoft account
You are done! - I have a Samsung phone and had a similar issue. The sign out option did not appear on the onedrive mobile app. I was able to resolve the issue by unlinking my Microsoft account from Samsung. Seems you cant have two personal onedrive accounts.
Settings
Accounts and backups
Accounts
Samsung account
Account information
Connected services
Services with access to your info
Linked accounts (make sure all your data has been stored else where or make sure you have other ways of accessing the account your about to un-link).
Once the account has been un-linked you can remove the one drive account and add the new account
Settings
Accounts and backups
Accounts
Find onedrive account and remove.
Settings
Accounts and backups
Accounts
Scroll to + add account
Onedrive (enter new login info)
Hope this helps. Hi Counie,
Quickest way to do this is click on the OneDrive app, on the bottom right you will see a tab called 'Me'. From here you will see sign-out at the bottom of the list.
You'll need to ensure that the account you want to move is selected first (you can confirm this by clicking in the top left as soon as you open the app, if this is a work account it will be a briefcase icon).
Thanks,
James
Hi James Parle
I'm having the problem Counie described (the post to which you replied). But in my case, I'm the end-user.
When I click the profile icon in the upper left-hand corner of the File Explorer window of the Android OneDrive app, it lists three accounts. The last is the one I want to fully remove.
Two Accounts in a Signed-In State
- My personal Microsoft Account
- My enterprise Office 365 Account
One Account in a Signed-Out State
- An OnMicrosoft.Com Account I've used in the past
What happens as I follow your instructions
- Before letting me select the OnMicrosoft.Com account in the upper left-hand corner, Android OneDrive makes me sign in to it.
- After doing so, I sign out of it (as you instruct) in the lower right-hand corner of the Android OneDrive app window.
- At that point, on checking the account drop-down list accessible via tapping on the profile icon in the upper left-hand corner of the app window, I find I'm back where I started.
- ---> The same three accounts are shown as described above, with the same signed-in/signed-out statuses!
- The situation fails to improve when I follow Angstromm's procedure.
- ---> The same three accounts are shown as described above, with the same signed-in/signed-out statuses!
Thank you in advance for your help!
Kind regards,
Paul
- I have the same problem. Looking forward to an answer!
Been trying to eliminate a OneDrive account w/o success. And I can't sign out of account in OneDrive as that option is grayed out. The other OneDrive account the Sign Out option is active. Here's the whole story:
On my Android device (Samsung Galaxy Note10+) I have two one drive accounts I've been using: one a school account and the other a personal account and have been doing so for a long time now without issue.
For some reason, another personal account I have with Microsoft now keeps showing up in OneDrive and, therefore, OneDrive won't allow me to sign in to the account I want to use.
I've tried deleting account in phone's settings but it keeps coming back. So, I've gone into Apps Settings and Forced Stop on OneDrive, Disabled, Cleared Cache and Data, deleted all OneDrive accounts but, after restarting OneDrive, the unwanted account pops back up again.
- I'm having the exact same issue. The email account for my onedrive is an account that is closed. I can't even login to it, yet onedrive still shows it . This is aggravating to say the least! If you or anyone has a solution, please let me know.
- This does not work if you cannot already sign into the account you want to remove. Which is common when the account is a work account for a company you no longer work for.
- This exactly. I have an old work account and I've left so it's disabled. If you can't sign into the work account then you will never get rid of it.
- i solved it bois
jus go into settings, accounts and backup, accounts look for one drive , and remove account
you can thank me later 🙂- My Hero! 😊 This worked! Thanks!
- I recently closed my yahoo account which was also my Onedrive account. I'm trying to sign out of Onedrive on my samsung galaxy a51 phone. The account email shows I'm logged into the yahoo account that I have closed. It will not permit me to sign out. It's grayed out. All I want to do is use Onedrive on my phone with my new account. It won't allow me to add it saying I am m logged into that account already. This is frustrating. I've went into the system apps and force stop and cleared all data, but it comes back. I can't even log into my yahoo account...it's closed! Yet, Onedrive still keeps it open. I'm so confused. Someone please help me.
- To remove / signout account : Go to settings - select accountsl settings - one drive - remove account.
Add new account: Go to settings - select account settings - add account - select one drive with new account. If you go to your phone or tablet settings you can remove the account for Onedrive and subsequently add a different account to resolve this. At this point this is the only solution I have found to switch accounts that are both personal. Hope this helps! Counie
- Neither can I remove my previous 2 work M365 accounts, even after 1. on Samsung account remove all possible link accounts, keep logging out of Samsung account. 2. Factory reset whole phone. 3. Remove SD card, clear app data. 4. Try to logout the unwanted past account as taught by users recommended without success. 5. Switch to different Google account, the same problem, when installed Onedrive, the past 2 unwanted M365 accounts will show up on pulldown menu...6. Raised a ticket to M365 team, they cannot find solution neither, simply kicking the ball around.
