Forum Discussion
PNG with Transparent Background display black
I have read some old posts about this but can't find the solution or workaround. I use a windows laptop with windows 11 - up to date firmware and drivers. I am a crafter and save all the designs on onedrive, the majority come with a transparent background for building up designs. when i'm looking at the images in the software packages I use eg. affinity designer, design space, gimp, inkscape, infanview, they have black backgrounds but when opened they have a transparent background. I also have the same when viewing files using windows explorer. I've tried all the "fixes" that I've seen online but nothing has worked. Please can someone save my sanity and point me in the right direction.
9 Replies
- splatt08Copper Contributor
I had this problem and it was driving me nuts for months. I finally figured it out and wanted to share it with those having the same problem. Turned out to be super easy.
In file explorer, under the view icon, there is a details pane and preview pane. Use preview pane, below are the differencesDetails Pain
Preview Pane
I hope this helps.
- GertrudeCopper Contributor
I finally found a solution after I had the same issue:
I use another image viewer. Then I moved the files to a different folder and then back again. As a test I tried using the Windows Photo Viewer again - all went black again.
So switched back to the other program I repeated the steps. I didn't touch Windows Photo Viewer again and haven't had the problem since. - NikolinoDEGold Contributor
It sounds like you are experiencing an issue where PNG images with transparent backgrounds are displayed with a black background in various software applications, including design software and Windows Explorer. This can be frustrating, but there are a few potential solutions and workarounds you can try:
- File Association and Default App: Check if the default app associated with opening PNG files is causing the issue. Sometimes, a mismatched or misconfigured default app can lead to such problems. To do this:
- Right-click on a PNG file. b. Choose "Open with" and select a different image viewer application (e.g., Photos or Paint). c. Check if the black background issue persists with the new default app. If not, switch back to your preferred default app and see if the issue is resolved.
- Graphics Driver Update: Ensure that your graphics drivers are up-to-date. An outdated graphics driver can sometimes cause display issues. Visit your laptop manufacturer's website or the graphics card manufacturer's website to download and install the latest driver updates.
- Color Profile Settings: Incorrect color profile settings might cause display issues. Try adjusting your color profile settings to see if that resolves the problem:
- Right-click on the Windows desktop and select "Display settings." b. Scroll down and click on "Advanced display settings." c. Under "Color profile," try selecting a different color profile and see if it affects the display of the images.
- Clear Thumbnail Cache: Windows maintains a cache of thumbnails for faster display. Sometimes, this cache can become corrupted and cause display issues. Clearing the thumbnail cache might help:
- Open Windows Explorer. b. Go to the "View" tab and check the box for "Hidden items." c. Navigate to: C:\Users\<YourUsername>\AppData\Local\Microsoft\Windows\Explorer. d. Delete all files with the prefix "thumbcache."
- Third-Party Image Viewer: If the issue persists with the default image viewer, consider using a third-party image viewer as an alternative. Applications like IrfanView or FastStone Image Viewer often handle image display differently from the default Windows apps and might not exhibit the same issue.
- Contact Software Support: If the issue continues to persist in specific design software (like Affinity Designer, Design Space, etc.), consider reaching out to their support teams. They might be aware of specific issues or have solutions that are tailored to their software.
- Windows Updates: Ensure that your Windows operating system is up-to-date. Sometimes, issues are resolved with regular Windows updates.
- Check File Integrity: Ensure that the PNG files themselves are not corrupted. Try opening the images on a different computer or using an online image viewer to verify that the issue is consistent.
If none of these solutions work, it might be worth seeking assistance from a tech-savvy friend or a professional who can directly diagnose and troubleshoot the issue on your laptop.
The text and the steps are the result of various AI's.
My answers are voluntary and without guarantee!
Hope this will help you.
- paularogersCopper ContributorSadly none of these worked. This issue has been around for years and can't understand why it hasn't been solved.
Thank you for your help i will have to keep looking for a solution or stop using onedrive and move to a different cloud service- cjenk114Copper Contributor
paularogers If you're storing the images on OneDrive, that's the cause of your problem. Copy an image to your local storage and the background is suddenly empty. OneDrive is just so buggy. I've lost hundreds of files that were supposedly stored "safely" on OneDrive, but which have been corrupted despite MSFT denying any responsibility. I now store all my images in a database stored locally on a NAS with secure access.
- paularogersCopper ContributorJust wanted to say thanks for your reply I will work my way through the possible fixes. This is the 2nd laptop I’ve had this issue with and was hoping on my new laptop I will come back and post the outcome
- GumbymomCopper Contributor
I followed cjenk114 advice and moved my folder with images to my local drive instead of onedrive and that solved the issue.