Forum Discussion
OneDrive ZIP downloads is converting Office 365 files to TXT, but not PDF files.
My users are noticing that when they download multiple files from a OneDrive folder, it does its normal ZIP folder download, but then when the user opens the zip file, all the Office 365 files seem to convert to TXT and show an error. I am attaching a screenshot.
PDF files do not seem to be an issue, can anyone else confirm this?
Here is the contents of one of the files which was an excel file:
This file cannot be downloaded.
ExceptionType: WebMeTAException.
CorrelationId: 358e5896-6af4-433b-a3bb-8ad402496a32,
UTC DateTime: 5/29/2018 2:04:13 PM
23 Replies
- Duminda Weebaddage
Microsoft
Greg Hogan this probably you hit 200 files limit in the zip
Greg Hogan - I have found a workaround to download ZIP files from O365 sites. Just click on the file so that the site tries to open it in a new tab and throws an error that the preview can't be displayed; however, there would be a download button to help you download the file. Please let me know if this workaround works for you as well.
Hi Greg
Was this ever resolved for you? We have a single user who has reported this issue on her Mac when downloading files from the SharePoint site backing her MS Team (she has full control over it). We have reported it to MSFT but they have not been able to come up with an explanation for this yet.
The issue effects her Mac (it is not reproducible on Windows PC's) and seems to apply to pdf, png and bmp files.- For those still having the issue,
In my case, it was because the files uploaded were not published as major versions. When we went to check the properties, it was a minor ver. When I published it, it downloaded correctly without errors.
If you have a lot of files that need publishing, you can use this link as reference:
https://sharepoint.stackexchange.com/questions/28746/publish-major-version-for-all-documents-in-libraryMy files are not checked out and still have the issue.
Thanks. Publishing files was the issue in mycase.
I don't understand at all that Microsoft can destroy a simple download function and fix it for users.
Just uploaded 2 files on OneDrive, then downloaded it back, sorry...download error! Perfect!!
Anyway, thank you for your solution. Do I need to do this every time to download new created/uploaded files?
You can go into versioning settings and set it up to create major versions instead of major and minor versions. And it will do that for the files uploaded in the future.
We are also having the same issue with downloading multiple files from SharePoint Online. Any update on this?
Same issue. One file at a time works, but selecting multiple files ends up with a zip file and all the files converted to txt files containing an error message:
This file cannot be downloaded.ExceptionType: WebMeTAException.Tried from multiple computers, from multiple locations.
It seems MS resolved this on their back end, no reason given, it just magically started working again after lots of calls.
I still have the same issue on my OneDrive for Business...adding sharepoint.com to trusted sites and open with IE is doesn't work for me...
Any suggestion?
Yes I have done that, I have tried a machine on the domain, off the domain, 1709 build/1803 build. I have changed networks, same result. The issue does not happen when I use a personal onedrive account.
I have opened a ticket with MS, and so far have not had much help :/ so I am reaching out there.
