Forum Discussion
OneDrive stuck on "signing in"
Hi,
I'm trying to use Onedrive and Onenote, but it seems to be really terrible 50% of the time. Sometimes when I log on my pc, it says I have to log in, and in doing so, is stuck on a "signing in" loop, until it says some error code about me not having an internet connection.
Here's what I've tried:
1. Close and open Onedrive
2. Removing auth from the pc and adding it again
3. Reinstalling Onedrive
4. Change Wi-Fi
5. Do a /reset in Windows run AND cmd
6. Update drivers
7. Install the newest Onedrive from the website
8. Try the app-version found in Windows Store
What am I supposed to do? I don't want to restart my pc every time it doesn't work, that's a terrible fix.
- I encountered the exact issue with yours and tried every solutions almost, but didn't work on my Windows 10 22H2 19045.5011. Finally, I got this solved easily just by installing the latest version of OneDrive application. The folder setting appeared immediately after signing in. The Microsoft link is below:
https://www.microsoft.com/en-ca/microsoft-365/onedrive/download
Good Luck! - For me removing OneDrive with revouninstaller and restarting the device had fixed the problem, make sure you delete the registries with revo uninstaller as well. Hope that helps
- Mine did not work when installed via Microsoft Store, but it worked when downloaded via Website: https://www.microsoft.com/en-us/microsoft-365/onedrive/download
Installing from the website https://www.microsoft.com/en-us/microsoft-365/onedrive/download solved my problem.
- hi, if you used any vpn software in your windows, just go to control panel> internet options>connections>lan setting and uncheck "proxy server" checkbox.
- Had a similar issue for 10 days with multiple users, the below steps did help:
- Azure AD non-interactive sign in logs showed the application "OneDrive SyncEngine" failures with error code 50020 and the resource tenant ID in the details was pointing to our previous tenant before the T2T migration.
Performed the below steps:
- Removed all the WPJ accounts from "Access Work or School accounts".
- Removed the registry key HKCU:\Software\Microsoft\Office\16.0\Common\Identity
- Removed
"C:\users\%username%\Appdata\local\microsoft\onedrive\settings\PreSignInSettingsConfig.json"
- Removed "C:\users\%username%\Appdata\local\Microsoft\OneAuth" and "C:\users\%username%\Appdata\local\microsoft\IdentityCache"
- Removed all OneDrive and Microsoft related credentials from credential storage.
"rundll32.exe keymgr.dll,KRShowKeyMgr"
- %localappdata%\Microsoft\OneDrive\onedrive.exe /reset (This failed hence unlinked OneDrive from the device and re-added) - - Check your internet connection: Ensure that you have a stable internet connection. Sometimes, a poor connection can prevent OneDrive from signing in.
- Restart OneDrive: Close the OneDrive application completely and then reopen it. Sometimes, restarting the application can resolve temporary issues.
- Restart your device: Rebooting your computer or mobile device can sometimes resolve connectivity issues.
- Update OneDrive: Make sure you have the latest version of the OneDrive application installed. Updates often include bug fixes and improvements that can address sign-in issues.
- Check your credentials: Verify that you're entering the correct username and password for your Microsoft account. If you're unsure, try signing in to your Microsoft account on a web browser to confirm your credentials. Fact is, Microsoft 'fixes' are bo**ocks. If the OS is W7 , which one of my laptops is, you're buggered. It worked perfectly (W7) until a week ago, now it doesn't. Upating OneDrive is not an option, as it won't install on W7. Sure, jumping through hoops - stopping, unlinking,restarting... etc., signs you in. But as soon as computer wakes from sleep it's stuck on signing in again.
I also often receive this error occasionally. What works for me is to wait for 5 minutes and then restart system! Microsoft have been always notorius for such annoyances from time to time. This is not the first time. If you'll look into the solution that is provided is actually force revoke type i.e it means that you should uninstall and install. This means that software's testing was really messed up.
Holy cow it was the time. The date and time were wrong for some reason when I fixed it the repeated signing in stopped.
We experienced issues where our end-users were using OneDrive on remote desktops connected to Azure Cloud computers. It seemed that Microsoft Authenticator was not engaging during the login attempt, causing a block. However, when we âunlinkedâ the userâs OneDrive, closed OneDrive, then reopened it, and reconnected using the âadd accountâ button, we were able to reconnect, and the Authenticator engaged.
- The problem was solved.
There is a link to another ondrive in files and folders on my ONDRIVE.
I no longer had access to this other ONDRIVE.
I removed the links and the problem disappeared.
- Exact same problem here with company OneDrive on a Microsoft (!) Surface Device. Support Call from Microsoft advised to re-install OneDrive, which is just a bad joke as solution. This helps for around 1 week then the problem will appear again and as some of you already said this means to sync every SharePoint folder etc. again. Totally annoying!
For over a year now, my business OneDrive will randomly hang on 'Signing In' and like you, I've tried everything that might keep this from happening. I've never had this issue with my personal OneDrive (on the same system).
To regain access, from the task bar icon, open OneDrive settings, go to 'Account' and click 'Unlink this PC', then 'Quit OneDrive'. Reopen the OneDrive app and sign in. Follow the setup process and when it tells you the default folder already exists, click 'Use This Folder' and complete the remaining steps. It will then perform a full sync.
A while back, when I would go to sign in, I would get blocked by an initial dialog saying my account already existed, so instead of entering my actual email address, I would enter a fake email address, but with the same domain (bob2@ rather than bob@). That would get me past that dialog and to the Microsoft account screen where I could sign in using my actual email address. I haven't had to do that in a while, so maybe they got that part fixed at least.Thanks for your reply. I was unable to find any of that info. This is insanity.kcCodeMonkey
Download the utility from here https://github.com/ydkhatri/OneDrive . She needs Pyton. With this utility, you can view OneDrive logs. I tried different options and decided to migrate from 2012 to 2016. Everything worked out. If there are any questions with migration, I can advise you
I am having this issue with my personal OneDrive (works) and university OneDrive (is hung up on "signing in"). In the past different combinations of closing OneDrive and unlinking / relinking have worked, occasionally I've had to reinstall which is not ideal because it I have to resync my sharepoint folders and remove old ones. Trying to follow these steps to avoid reinstalling - I unlinked my university account and closed OneDrive. When I reopen OneDrive its opening the personal account version (there's only one app listed in my apps, though when both are running I've got ta grey cloud and a blue cloud in the taskbar). I tried to add a new account in OneDrive (using my university login), pointed to the old university onedrive folder, and that works but in the next step its saying that before I can back up my folders in OneDrive (university version) I need to turn off backups for my personal account. That seems problematic... Is there a different way to link, or to tell it I'm going to run two OneDrive accounts at once in a way that will work? kcCodeMonkey your instructions seemed like the closest fit for my issue so hoping you have insight.
dro__53 I believe the issue may be related to the local folders that are being synced to each OneDrive account. Meaning, I don't think you can sync, for example, your Documents folder to your personal *and* university OneDrive accounts at the same time. I'm careful not to do that when I set things up, so I must have read that somewhere. During those times I need to re-establish my work OneDrive (because it's hung on signing-in) I always deselect Documents, Pictures, and Desktop during the setup process as those are already being backed up by my personal account. If I think of anything else, I'll chime back in.
