Forum Discussion
OneDrive personal account not signing in 0x800704cf
OneDrive app (Windows 11) personal account has stopped working.
Stuck on signing in.
After unlinking PC and attempting to sign in again as part of troubleshooting it comes up with a message about not being connected to the internet.
0x800704cf.
But the sign in works on a business account on the same PC.
Does anyone have a fix?
I have tried the following:
- restarting OneDrive
- reinstalling OneDrive
- clearing cahed credentials
- reseting OneDrive
- firewall/antivirus disable check
- check date and time settings
- web sign in works
24 Replies
I had the same problem tried multiple things but what finally allowed me to login was updating the NIC driver for my NIC which was literally just just released this month.
The same problem
I have the same issue, i don't know how to fix. Please anyone, i really need to connect to ondrive.
Exact same issue here. This solved it for me:
- Hit Windows key + R
- Type "services.msc" and press Enter
- Find "Microsoft Account Sign-in Assistant" in the list. Right-click and select "Restart."
- Find "Microsoft Cloud Identity Service" in the list. Right-click and select "Restart."
- Open Word, Excel, PPT, OneDrive, or whatever and try to sign in again. Worked immediately for me.
This work's for me, but only until i restart my PC. Then i have to restart both services again. But the problem is only on my personal one drive acc. I have 2 business acc added to the same PC, both work OK
Had the same problem.
"Microsoft Cloud Identity Service" was not even running. Started it and everything works (for now).
Exact same issue here...
having the same issue, were you able to get it working again?
