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GSS01's avatar
GSS01
Copper Contributor
Mar 15, 2026

OneDrive personal account not signing in 0x800704cf

OneDrive app (Windows 11) personal account has stopped working.  Stuck on signing in. After unlinking PC and attempting to sign in again as part of troubleshooting it comes up with a message about ...
office 365
OneDrive for Business
rypmar's avatar
rypmar
Copper Contributor
Mar 16, 2026

Exact same issue here. This solved it for me:

  1. Hit Windows key + R
  2. Type "services.msc" and press Enter
  3. Find "Microsoft Account Sign-in Assistant" in the list. Right-click and select "Restart."
  4. Find "Microsoft Cloud Identity Service" in the list. Right-click and select "Restart."
  5. Open Word, Excel, PPT, OneDrive, or whatever and try to sign in again. Worked immediately for me.
  • Jure_Knavs's avatar
    Jure_Knavs
    Copper Contributor
    Apr 13, 2026

    This work's for me, but only until i restart my PC. Then i have to restart both services again. But the problem is only on my personal one drive acc. I have 2 business acc added to the same PC, both work OK

  • Jure_Knavs's avatar
    Jure_Knavs
    Copper Contributor
    Apr 06, 2026

    Had the same problem. 

    "Microsoft Cloud Identity Service" was not even running. Started it and everything works (for now).

  • koyang's avatar
    koyang
    Copper Contributor
    Apr 06, 2026

    Thanks rypmar​ that worked for me. I noticed the Microsoft Cloud Identity Service was set to Manual on my computer. Should it be on Automatic?

  • RxlRose's avatar
    RxlRose
    Copper Contributor
    Mar 26, 2026

    worked w/.o needing reboot, THANKS,

  • Rasivo's avatar
    Rasivo
    Copper Contributor
    Mar 21, 2026

    Yep, that solved it. Thanks!

  • GSS01's avatar
    GSS01
    Copper Contributor
    Mar 17, 2026

    Hi rypmar,

    Thanks!

    Worked right away. I followed your steps then restarted OneDrive. 

     

    Microsoft Support - what a joke.

    I've been emailing them for a few days now and they just asked me to follow the same actions that I have listed above.