Forum Discussion

GSS01's avatar
GSS01
Copper Contributor
Mar 15, 2026

OneDrive personal account not signing in 0x800704cf

OneDrive app (Windows 11) personal account has stopped working.  Stuck on signing in. After unlinking PC and attempting to sign in again as part of troubleshooting it comes up with a message about ...
office 365
OneDrive for Business
rypmar's avatar
rypmar
Copper Contributor
Mar 16, 2026

Exact same issue here. This solved it for me:

  1. Hit Windows key + R
  2. Type "services.msc" and press Enter
  3. Find "Microsoft Account Sign-in Assistant" in the list. Right-click and select "Restart."
  4. Find "Microsoft Cloud Identity Service" in the list. Right-click and select "Restart."
  5. Open Word, Excel, PPT, OneDrive, or whatever and try to sign in again. Worked immediately for me.
Jure_Knavs's avatar
Jure_Knavs
Copper Contributor
Apr 06, 2026

Had the same problem. 

"Microsoft Cloud Identity Service" was not even running. Started it and everything works (for now).