Forum Discussion

Michiel van den Broek

Iron Contributor

Jan 16, 2017

Onedrive (NGSC Preview) keeps processing changes, but doesn't process several files

Hi, I posted about this in the SharePoint community, but no responses there. As this is actually a problem with the Onedrive NGSC, maybe that was the wrong place to ask? https://techcommunity.mi...

OneDrive for Business

Jan 19, 2017

Just letting everyone know that Microsoft have now told me that this is a backend issue and you can now monitor the progress updates in the Sharepoint Admin portal, as it is showing as degraded. See below

Office Admin center - Service health

SharePoint Online service is degraded

SP90878 - SharePoint Features - Restoring service

Restoring service - 19 Jan 2017 7:21 a.m.

Title: Next Generation Sync Client issue

User Impact: Users may be unable to sync their team site files using the Next Generation Sync Client (OneDrive.exe).

More info: Affected users may observe that the sync client is in a persistent state of "processing changes" when syncing SharePoint team sites. The folder structure is correctly updated; however, the files themselves may not sync correctly.

Current status: The deployment of the fix is now in progress and is expected to reach the majority of affected systems within 24 hours. Users will begin to experience service restoration as the fix propagates throughout the environment.

Scope of impact: A few customers have reported this issue, and our analysis indicates that this issue may potentially affect any of your users attempting to sync team sites. This issue only affects the OneDrive.exe client. The Groove.exe client is unaffected.

Start time: Tuesday, January 17, 2017, at 2:12 PM UTC

Preliminary root cause: An update intended to resolve a previously existing issue with processing incoming service requests inadvertently impacted the ability to sync team sites.

Next update by: Thursday, January 19, 2017, at 7:00 PM UTC

Copper Contributor

Jan 19, 2017

Just letting everyone know that Microsoft have now told me that this is a backend issue and you can now monitor the progress updates in the Sharepoint Admin portal, as it is showing as degraded. See below

Office Admin center - Service health

SharePoint Online service is degraded

SP90878 - SharePoint Features - Restoring service

Restoring service - 19 Jan 2017 7:21 a.m.

Title: Next Generation Sync Client issue

User Impact: Users may be unable to sync their team site files using the Next Generation Sync Client (OneDrive.exe).

More info: Affected users may observe that the sync client is in a persistent state of "processing changes" when syncing SharePoint team sites. The folder structure is correctly updated; however, the files themselves may not sync correctly.

Current status: The deployment of the fix is now in progress and is expected to reach the majority of affected systems within 24 hours. Users will begin to experience service restoration as the fix propagates throughout the environment.

Scope of impact: A few customers have reported this issue, and our analysis indicates that this issue may potentially affect any of your users attempting to sync team sites. This issue only affects the OneDrive.exe client. The Groove.exe client is unaffected.

Start time: Tuesday, January 17, 2017, at 2:12 PM UTC

Preliminary root cause: An update intended to resolve a previously existing issue with processing incoming service requests inadvertently impacted the ability to sync team sites.

Next update by: Thursday, January 19, 2017, at 7:00 PM UTC

David Sanders
Copper Contributor
Jan 22, 2017
SP90878 has now been 'rectified' - however my team is still having issues with no files being downloaded from any of our libraries. Is anyone else still having issues?

Uninstalled and reinstalled NGSC multiple times on multiple OS's. Still stuck with 0.0 KB downloaded.
- Nigel Soakell
  Copper Contributor
  Jan 22, 2017
  Hi David I have just had a call back from Microsoft and they have said that if you have tried unlinking the account and relinking it (or uninstalling and starting again), then there is nothing more that can be done on the client side and we need to just give more time for the fix to roll out. At least another business day is what I am being told as apparently the fix can take up to 3 days to propagate. If after that stage it still does not work then I need to contact them back to get the case escalated. I'm hoping they are right and I'm not just waiting for nothing.
  - Muhammad Junaid Raza
    Copper Contributor
    Apr 28, 2017
    so I Juat found a solution to this problem.
    go to your onedrive folder on your computer and figure out which folders are creating problem, the folder will have a constant refreshing icon notifying the sync.
    now log onto your onedrive accountin browser and go to the same folder. you will find one or two extra files that are not present in your computer (in the same folder). delete those files from the online folder and delete them from recycle bin too.
    wait for 2-3 munites and done
    PROBLEM SOLVED
    
    P.S. you may wish to saave those file ofline if you want to resolve this issue without loosing the files
- Nigel Soakell
  Copper Contributor
  Jan 22, 2017
  Hi David we are also experiening the same issue with one of our clients whilst others are now working fine, I have raised another support ticket with Microsoft, as although they claim it is now resolved this is obviouly not the case for everyone. I'd recommend that you also raise a support ticket yourself. I'll post any updates here once I have any further information. I'm currently waiting on a call back from Microsoft.

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