Forum Discussion
Onedrive (NGSC Preview) keeps processing changes, but doesn't process several files
- Jan 19, 2017
Just letting everyone know that Microsoft have now told me that this is a backend issue and you can now monitor the progress updates in the Sharepoint Admin portal, as it is showing as degraded. See below
Office Admin center - Service health
SP90878 - SharePoint Features - Restoring serviceRestoring service - 19 Jan 2017 7:21 a.m.Title: Next Generation Sync Client issue
Hi!
Thanks. I have tried the diagnostic tools, but it found no issues. The quickest way for now I guess is to just reset Onedrive and let it sync all content again. That's about 5 gb of files in total. As it are 3 SharePoint libraries and 1 OfB that have to set up again, it isn't that much work. But the problem exists on 4 computer, so all of them will have to sync everything again.
Contacting Microsoft support takes a lot of time and I think there solution is to just reset it.
- Michiel van den BroekJan 17, 2017Iron Contributor
Yes, you're right about the support ticket. My tactic in this is to first find out if it's gonna keep happening. :-)
- Anatol NorocJan 17, 2017Microsoftyou got the right tactic :)