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Michiel van den Broek's avatar
Michiel van den Broek
Iron Contributor
Jan 16, 2017

Onedrive (NGSC Preview) keeps processing changes, but doesn't process several files

Hi,   I posted about this in the SharePoint community, but no responses there. As this is actually a problem with the Onedrive NGSC, maybe that was the wrong place to ask? https://techcommunity.mi...
files
office 365
OneDrive for Business
Sync
  • Nigel Soakell's avatar
    Nigel Soakell
    Jan 19, 2017

    Just letting everyone know that Microsoft have now told me that this is a backend issue and you can now monitor the progress updates in the Sharepoint Admin portal, as it is showing as degraded. See below

     

    Office Admin center - Service health

    SharePoint Online service is degraded  
     
    SP90878 - SharePoint Features - Restoring service
    Restoring service - 19 Jan 2017 7:21 a.m.

    Title: Next Generation Sync Client issue
     
    User Impact: Users may be unable to sync their team site files using the Next Generation Sync Client (OneDrive.exe).
     
    More info: Affected users may observe that the sync client is in a persistent state of "processing changes" when syncing SharePoint team sites. The folder structure is correctly updated; however, the files themselves may not sync correctly.
     
    Current status: The deployment of the fix is now in progress and is expected to reach the majority of affected systems within 24 hours. Users will begin to experience service restoration as the fix propagates throughout the environment.
     
    Scope of impact: A few customers have reported this issue, and our analysis indicates that this issue may potentially affect any of your users attempting to sync team sites. This issue only affects the OneDrive.exe client. The Groove.exe client is unaffected.
     
    Start time: Tuesday, January 17, 2017, at 2:12 PM UTC
     
    Preliminary root cause: An update intended to resolve a previously existing issue with processing incoming service requests inadvertently impacted the ability to sync team sites.
     
    Next update by: Thursday, January 19, 2017, at 7:00 PM UTC
Anatol Noroc's avatar
Anatol Noroc
Icon for Microsoft rankMicrosoft
Jan 17, 2017

Seems that you will need a support case to have those logs looked at.

Nothing else I could recommend if there's no path issue, or characters...

One thing also to try is to check the results of SaRA tool (diagnostics.office.com), it has some ODB checks included already...

Michiel van den Broek's avatar
Michiel van den Broek
Iron Contributor
Jan 17, 2017

Hi!

 

Thanks. I have tried the diagnostic tools, but it found no issues. The quickest way for now I guess is to just reset Onedrive and let it sync all content again. That's about 5 gb of files in total. As it are 3 SharePoint libraries and 1 OfB that have to set up again, it isn't that much work. But the problem exists on 4 computer, so all of them will have to sync everything again.

 

Contacting Microsoft support takes a lot of time and I think there solution is to just reset it.

  • Anatol Noroc's avatar
    Anatol Noroc
    Icon for Microsoft rankMicrosoft
    Jan 17, 2017
    If the issue reappears, you will need a support ticket. Good luck!
    • Michiel van den Broek's avatar
      Michiel van den Broek
      Iron Contributor
      Jan 17, 2017

      Yes, you're right about the support ticket. My tactic in this is to first find out if it's gonna keep happening. :-)

      • Anatol Noroc's avatar
        Anatol Noroc
        Icon for Microsoft rankMicrosoft
        Jan 17, 2017
        you got the right tactic :)

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