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Anonymous's avatar
Anonymous
Apr 23, 2020

OneDrive macOS not syncing

Running macOS Catalina 10.15.4 and OneDrive for Mac Version 19.232.1124.0012 (April 3, 2020).

 

1. The User logins into OneDrive for Mac using Office 365 work credentials.

2. The User Syncs a SharePoint Site.

3. SharePoint Site Syncs and shows correctly in Preferences > Account. https://support.office.com/en-us/article/sync-files-with-onedrive-on-mac-os-x-d11b9f29-00bb-4172-be39-997da46f913f

4. OneDrive Mac crashes/non-response 

5. The User Force quits OneDrive Mac

6. The user goes back into Preferences > Account and the SharePoint Site is not showing synced locations.

 

Tried uninstalling OneDrive and reinstall OneDrive, the problem persists. Any ideas?

 

How can we download the Deferred (Enterprise) Ring? https://support.office.com/en-us/article/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0#ID0EACAAA=Mac the Deferred (Enterprise) Ring link in this article downloads Version 19.232.1124.0012!

files
office 365
OneDrive for Business
Sync

1 Reply

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  • Marko Franken's avatar
    Marko Franken
    Copper Contributor
    May 03, 2020
    Is this onedrive syncing anything? Is the SPO site syncable with another client? For a different user? Same user/different computer?

    I would start with these before changing the OD client.

    Regards
    Marko

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