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HPearch's avatar
HPearch
Copper Contributor
Mar 31, 2020

OneDrive | Unable to share links, stuck on loading address book

I have tried sharing OneDrive links with people in my organization with no luck. 

 

Below are the 2 issues I run in to: 

 

The first one, I open up the file and click on Share > Choose send to specific people > Begin typing name. It gets stuck on searching.

 

  

 

This happens when trying to Share directly from from the file location in my OneDrive folder.

 

 

I have uninstalled and reinstalled a couple of times.

 

Doing this via the Web version seems to work with no issues. Any help or advice would be great šŸ™‚

11 Replies

  • Hi,

    I did hear about this issue sometime ago.. Maybe it's not the same issue but

    "internet properties" --> "Advanced" --> "Security" uncheck "Do not save encrypted pages to disk"

    If it works, change it in the gpo
    User Configuration\Policies\Administrative Templates\Windows Components\ Internet Explorer\Internet Control Panel\Advanced Page\Do not save encrypted pages to disk.
    • anilshekhar's avatar
      anilshekhar
      Copper Contributor

      Rudy_Ooms_MVP 

      I get this error. I am unable to decode what this error means or why it is happening ... I did google for answers online but found none. Is there a limit on how many links you can share? I have a paid subscription MS 365 Family.

       

      Thank you

      Anil

  • Hi HPearch,

     

    Sorry for the delay here! Are you still seeing this problem reproduce for you? Thanks!

     

    Stephen Rice

    Senior Program Manager, OneDrive

    • anilshekhar's avatar
      anilshekhar
      Copper Contributor

      StephenRice 

       

      I get this error. I am unable to decode what this error means or why it is happening ... I did google for answers online but found none. Is there a limit on how many links you can share? I have a paid subscription MS 365 Family.

       

      From user experience point of view, the error should guide us. Here it is leading us no where. 

       

      Thank you

      Anil

      ā€ƒ

      • StephenRice's avatar
        StephenRice
        Icon for Microsoft rankMicrosoft
        Thanks for the flag! The team is investigating an issue that is preventing sharing links from being created. This is definitely unexpected and we hope to have a resolution here soon. Thank you for reporting this!

        Stephen Rice
        Senior Program Manager, OneDrive
      • StephenRice's avatar
        StephenRice
        Icon for Microsoft rankMicrosoft
        Hi mdevilly,

        Can you paste a screenshot of what you are seeing? Thanks!

        Stephen Rice
        Senior Program Manager, OneDrive

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