Forum Discussion
My Onedrive app for android lost "Clean up space" option.
I cant find the option for clean up my device anymore.
- Good news since yesterday the feature has returned on my poco x3 nfc without any actions.
Thank you OneDrive team.
I can see the option (as of sep 2022) but it did not actually work.
I let me click but not clearing space.
kamfung I can confirm your observation.
The OD cleanup reported to free up 1,4 GB of space but nothing happened and the notification appeared again.
After investigating I found that if you manually delete or move pictures in the Google Photos App and the total amount of delete able pictures / folders already synced to OD becomes zero OD free up space feature will get stuck eternally.
In this case you need to uninstall OneDrive app on Android and setup again.
Prevent to move or delete pictures on your device after they have been synced to OD.
If at all just delete few, not all of them from the phone with any other tool.
HansBrender do you know a PM that would be interested to check and fix this glitch?
- Good news since yesterday the feature has returned on my poco x3 nfc without any actions.
Thank you OneDrive team.- YES, the feature is back !!
Dear all, the onedrive app "Clean up space" option is available, however when I press on this option, it starts to load and excecute the function, however, it is always stuck in the end after hours on around 60% and in the end nothing has been deleted. Any idea how to fix this?
Thanks!
- Yep. Same here. Pixel 3/Android 12. Finally! Way to go Microsoft, now let's keep the devs in lock step with OS compatibility.
- What an incompetence from MSFT Batman!
Losers, ops, users!
This is really sad. Years in a row using 1drv, and probably switching back to GPhotos bkp.
I really hope that this feature come back some day. - Same here
- Hi no luck here with a non Samsung phone and Android 10.
- same here
- Hi Martin,
Are you using a Samsung phone?
Have you tried to sync the OneDrive app with the Gallery app?
Hi everyone and Deolindo,
I was having this issue too.
Try to sync Gallery [the app from Samsung] and OneDrive, and then go to the OneDrive app.
These are the steps I did:
Go to he Gallery app settings and click on Sync to OneDrive.
Note that a warning message will appear (before or after you click on Sync - I don't remember): It is something about the difference between sync and backup. After syncing, a file deleted on the phone will be deleted from OneDrive (unless you use the Cleanup option, I think... and hope - I didn't tested yet - I'll do a backup before cleanup, just to be sure).
After that, a new option will appear on the OneDrive app: Me > Settings > Gallery Sync.
The Cleanup option should appear now.
I hope this works for you all. Let me know if it worked or not.(It worked on a Galaxy S10+ and a Galaxy Note 10+).
Clean up space not working in Android 11 [PENDING]
Last Updated: 28 April 2021
ISSUE
For users on Android 11, the OneDrive mobile app does not clean up space as promised.
We are aware of the issue and are working to resolve it. Apologies for any inconvenience caused.
WORKAROUND
Check for the file or photos in the OneDrive mobile app or at OneDrive.com. If the files or photos are present then you can safely remove them from your device.- I logged a ticket with Microsoft for this and they have informed me that the feature has been removed but will not tell me why. They had the audacity to suggest I should add it to some feature ideas forum when they have clearly already had the idea as it used to work!
Anyway I have resolved the issue by another means. Under the assumption that files are syncing to the cloud no problem, I only need to delete old photos from before a certain date, say more than six months. There is a crappy but effective app you can use for this.
https://play.google.com/store/apps/details?id=delete.photo.old.com.old_photo_deleter2
Works for me, hope it does for others.- I do no believe the support. My wife still has it for months. It's gone for me.
- Same here, option seems to be removed
- Same here. My phone is full. I use on drive to upload photos automatically and keep phone storage empty. Why this option was removed?
- Also a friend of mine has that problem, me not. Suggestions?
