Forum Discussion
Everything wiped from LAPTOP as well as OneDrive!
During a restore (back to a time when MORE stuff was saved to OneDrive), Microsoft decided to hide all my docs saved there (photos only still available) but here's the best bit.... they wiped absolutely everything from my laptop. This happened before my eyes during the restore.
The reason I had to do the restore was because they hid a whole load of random files from me when they restricted my account due to cancelling a subscription. I had to buy a new one to be able to regain access... Only for them to completely delete everything.
The files are not in my recycle bin on my desktop nor are they anywhere on OneDrive.
Support have not been able to help and the third person I spoke to about it referred me to this community.
Please can someone help?
They have erased all of my work files, highly important medical documents, and personal stuff. My laptop is 1TB so space was never an issue, and there is no way it is ok for Microsoft to delete laptop files regardless of what I do on OneDrive?
Thank you so much.
5 Replies
- thanks for you
glh23 There is no useful detail amongst your list of grievances (which are of no interest or use to anyone here who might help you).
If you haven't saved your files properly or backed them up somewhere and you failed to renew your subscription then they are almost certainly gone. Be clear, if you do a restore or a format or whatever you did on your device, it is YOU that is wiping the files, not Microsoft. If "space was never an issue" why don't you have a backup? We're two generations into desktop computing and with mroe and more of our files stored electronically, backup is more important than ever.
As with other people who have put all their files in the cloud and then failed to pay the rent, there comes a time when the landlord is simply not going to provide free accommodation any more. It doesn't matter if it's Microsoft, Dropbox, Google or a hundred other cloud storage providers, there is no
Mike Williams
I was really emotional when I posted due to illness and the sheer shock of what was happening as I'd lost everything at a time when I was already feeling horrendous.
Regardless of whether I should have backed up to yet another place, the point is not onedrive files going awol but why have things from my actual laptop disappeared? Even if I lost my backups on onedrive, Microsoft themselves have literally removed everything from my laptop as well - how is this even possible or allowed?
Also, as I said, last week I saw them disappear before my eyes when I eventually did a restore which was recommended by Microsoft help and I'd opted for a date when all of these files were definitely saved on both my laptop and on onedrive, prior to the subscription ending (and within the 30 days of official deletion).
Many of the files were literally created on said laptop, not created on other devices and saved in the cloud.
I am trying to comprehend what on earth has happened and why.
I hope this is clearer and someone may be able to offer some advice.Hi glh23
Was this ever resolved? This exact situation happened to my husband an hour ago and we're desperately trying to find solutions...
