Forum Discussion
Can't open document shared with me in Word desktop application
Hi all,
I think I know what is happening here. Pooya Obbohat, when you receive the document from your partner, what experience are you seeing when you click on the link? My expectation is that you are seeing the new one time passcode flow (i.e. a code gets sent to your e-mail address, you enter it into the web page and then you get the document in Word Online). If this is the case, then this is expected. Even though you are signed in with an O365 account, your session in this tenant is actually not connected with your O365 account (beyond us verifying that you own that e-mail address). We don't currently have support for opening in the native apps in these cases.
There is work currently in-progress to make this experience better (when you access a OTP link but are signed in with an O365 account) so keep an eye out for that :)
Now, if you were added as a guest user in a Group and attempt to open a file that is stored in the site, you should be able to open that in Word (since you have an account). If that isn't working, please let me know so we can dive deeper there. Thanks!
Stephen Rice
OneDrive Program Manager II
MicrosoftHi GeorgiaS89,
Is this a brand new word doc? The error message looks related to IRM, not the external user account. Thanks!
Stephen Rice
OneDrive Program Manager II
Hi StephenRice,
Thanks for following up. Yes it's a brand new document with IRM.
What I noticed is if I share the file from O365 E3 license to another O365 E3 license and the recipient can authenticate an "Edit in Word" button is displayed. The same button is not displayed to an external user (Microsoft Personal Account or Gmail) when OTP is used to authenticate. Meaning the document is unable to be opened as IRM restricts it from opening online and there is not option for the external user to download or open in the Native application. Therefore made me think the issue is the external user not being able to validated 100%.
Regards
Georgia