Forum Discussion
Cannot add a new account - keyboard input not working
I'm on Windows 11 with a Onedrive Personal account already set up. I now want to add a Onedrive Business account. I click "Add an account" and am shown a screen where I can enter an email address. However, I cannot type anything into the address field. The keyboard just doesn't work.
I tried multiple times. Also rebooted. I've had Personal and Business accounts set up on the same PC before without problems. Seems like a bug.
Can anyone verify this behavior happens for them too?
33 Replies
- We too are having this issue. We are also deploying a config profile that does an auto sign in for users with OneDrive which is not working because of this. Is anyone else on here using the same feature? Is it happening without that config set? It doesn't seem to happen for every user but majority for sure.
- I submitted a ticket to Microsoft about the issue along with this chat thread...the tech was unaware of issues currently. Hopefully something resolved soon
- What devices do you all have that this is occurring on? We are using the Dell Latitude 9440, that flip into a tablet style. I ask because our support team found that when a user is experiencing this issue, they flip the computer to tablet style then back to laptop mode and it corrects the issue.
Same issue here. The workaround (click to another app, then switch back to OneDrive) allowed me to type into the box.
It all started yesterday when I couldn't log into OneDrive and had to re-install the app today.
I can confirm this issue.
(Sys. Admin @ a small university, USC Aiken)
And we are seeing this problem as well.
Everything worked normally for sure as late as last Thursday for us, now we are seeing this glitch as well.
Another work around is to type your email address in a Word or txt document then copy & past it in and after that everything responds as expected.UPDATE:
I just found something else interesting about this problem!
With the OneDrive window open, click on one of your desktop short cuts then then go back into the OneDrive login portal and then you can type in your email as usual.- That doesn't work, it says "you're already syncing a personal account on this computer, Unlink that account to add a new one"
- It does appear to be a bug. The workaround is to open the dialog window to add a new account, then click away to cause another application like a browser to be the main app, then click back to Onedrive. The dialog box then works.
smoothbook maybe if i kept onedrive open i wouldnt know and be confused why its working
- Worked for me, but then I get "You're already syncing a personal onedrive on this computer. Unlink that account to add a new one." So, nevermind 🙂
- Your workaround worked. Thanks a lot. smoothbook
- I also have this problem
