Forum Discussion
Cannot add a new account - keyboard input not working
I'm on Windows 11 with a Onedrive Personal account already set up. I now want to add a Onedrive Business account. I click "Add an account" and am shown a screen where I can enter an email address. However, I cannot type anything into the address field. The keyboard just doesn't work.
I tried multiple times. Also rebooted. I've had Personal and Business accounts set up on the same PC before without problems. Seems like a bug.
Can anyone verify this behavior happens for them too?
- It does appear to be a bug. The workaround is to open the dialog window to add a new account, then click away to cause another application like a browser to be the main app, then click back to Onedrive. The dialog box then works.
- Your workaround worked. Thanks a lot. smoothbook
- Worked for me, but then I get "You're already syncing a personal onedrive on this computer. Unlink that account to add a new one." So, nevermind 🙂
smoothbook maybe if i kept onedrive open i wouldnt know and be confused why its working
- I also have this problem
I can confirm this issue.
(Sys. Admin @ a small university, USC Aiken)
And we are seeing this problem as well.
Everything worked normally for sure as late as last Thursday for us, now we are seeing this glitch as well.
Another work around is to type your email address in a Word or txt document then copy & past it in and after that everything responds as expected.UPDATE:
I just found something else interesting about this problem!
With the OneDrive window open, click on one of your desktop short cuts then then go back into the OneDrive login portal and then you can type in your email as usual.- That doesn't work, it says "you're already syncing a personal account on this computer, Unlink that account to add a new one"
Same issue here. The workaround (click to another app, then switch back to OneDrive) allowed me to type into the box.
It all started yesterday when I couldn't log into OneDrive and had to re-install the app today.
- We too are having this issue. We are also deploying a config profile that does an auto sign in for users with OneDrive which is not working because of this. Is anyone else on here using the same feature? Is it happening without that config set? It doesn't seem to happen for every user but majority for sure.
smoothbook
Same problem here in Austria. Several workstations, Windows 10.After a while it works.
- Just another user wanting to say I am having this exact same issue where I work as well. Onedrive 24.055.0317.0002 installed on 4/4/2024
Same issue here; I keep getting randomly logged out of OneDrive, can't type in email, then suddenly I'm logged back in. Trying to resolve the huge issues OneDrive has caused me the past few days; it keeps moving my desktop items and mydocs folder to online, screwing my email up. It even erased my wife's computer desktop and mydocs folders. I'm livid.
Same problem here. No OneDrive in Windows Explorer. Can't setup OneDrive through the apps from the online version and although I am running enterprise this is my personal drive through MS 365 Family.
