Forum Discussion
Access Denied Page blocked as it violates the Acceptable Use Policy
my access to all my files is blocked. No warning or informatiom why. there is very important Personal and medical data stored.
m365 administer request didn't help at all. didn3ven understand the problem. . is there a way to get access back to get the important data?
after that I don't care If everything is deleted.
1 Reply
When OneDrive blocks access due to an “Acceptable Use Policy” violation, it usually means Microsoft’s automated system flagged some content as potentially unsafe or against their terms, even if it’s a mistake. Unfortunately, only Microsoft Support can review and unlock the account in these cases, the local M365 admin doesn’t have the permissions to override it. I’d recommend going directly to the Microsoft Account Recovery form or contacting Microsoft 365 Support and clearly explaining that it’s a false positive and that you need temporary access to retrieve personal medical files. Be sure to emphasize that this is personal data and not business-related, they can often escalate cases like this faster once verified.
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