Access Denied Page blocked as it violates the Acceptable Use Policy

thanks for the reply.

Sadly the account recovery form isn't working cause my account isn't blocked. only the access to onedrive and sharepoint.

I'm already in contact with m365 support. 

the guy there seems to know nothing about this issue at all.

he changed remote several of my Azure settings. do no avail. ofc.

I sent him the problem again and again.also asked what the violation was so I can defend myself. asked for a copy of my data or a temporary read only access also.

he didn't seem to care about the urgency. yesterday he told me he'l forward the problem. today I send him information about my files and the German law about private copies.

he called me and didn't react to anything I told him. only that he will forward the issue and I will be informed. than hung up.

no chance to explain or defend. still don't know what caused the issue.

so m365 support isn't any help at all.

I really need a contact to those who can review the block, but noone will tell me who I can ask.