Forum Discussion
3 file limit error in Personal Vault in spite of 1TB family subscription
Even though you're part of a Family subscription, it looks like your OneDrive client is treating your account like a free plan — this could happen due to:
- A sync issue between your Microsoft account and OneDrive
- OneDrive not recognizing your subscription tier correctly
- Being signed into OneDrive with a different Microsoft account than the one with the Family plan
Reset OneDrive (Not Just Reinstall)
Even after reinstalling, the cache and registry entries may still cause issues. Let’s fully reset OneDrive:
Windows:
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
If it doesn’t restart on its own, run:
%localappdata%\Microsoft\OneDrive\onedrive.exe
This won’t delete your files, but will force OneDrive to resync everything with fresh settings.
Confirm Your Microsoft Account is the One with the Family Plan
Go to:
https://account.microsoft.com/services
Check that:
You're signed into the correct Microsoft account
It shows Microsoft 365 Family under subscriptions
If not, sign out and sign in with the right one.
Check Vault Access via Web
Go to:
https://onedrive.live.com/ → Sign in → Open Personal Vault
See if the 3-file restriction message appears there. If it doesn’t, the issue is just in the desktop client, and a reset should solve it.
Sign Out & Re-Link OneDrive
- Right-click the OneDrive icon → Settings → Account tab
- Click Unlink this PC
- Then sign in again with the correct Microsoft 365 Family account
What to Do | Why |
Reset OneDrive with /reset | Clears any stuck state/config |
Re-sign into OneDrive | Ensures correct account is used |
Check vault via web interface | Verifies if the issue is just desktop |
Re-add yourself to Microsoft Family plan | Forces entitlement refresh |
My answers are voluntary and without guarantee!
Hope this will help you.
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