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AndyRath's avatar
AndyRath
Copper Contributor
Nov 07, 2019
Solved

Word Docs not Opening in Teams Edit Page

I have a user that is struggling to edit word docs in the Teams Edit page and I cannot work out why.  The word documents (.docx) are saved in the team channel SharePoint folder and can be viewed (...
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  • Tushar Pathak's avatar
    Tushar Pathak
    Jul 28, 2020

    Simon33 FernandoCoelho 

     

    Editing word is temporarily disabled in Teams for Edu users. 

     

    You can get more information or keep track of this change in the message center:

    To open the Message center, first, make sure that you have selected the Try the new admin center toggle on the admin center Home page, and then go to Health > Message center to check the post (MC 207443).

     

    Meanwhile, only the Office 365 Education license is affected by this change, if you are working with a different license but still have the same issue please let us know

Neiluk's avatar
Neiluk
Copper Contributor
Nov 29, 2019

AndyRathDid you find a solve for this as we seeing this a lot across now.

AndyRath's avatar
AndyRath
Copper Contributor
Nov 29, 2019

Neiluk 

Hi Neil, no not really, it definitely seemed to appear like an authentication issue though. Signing out and then back in to Teams was fixing it briefly. I left it (and some workarounds) with the users, having  checked back with them for you they've said it persisted for a few days and then seemed to fix itself. So I'm wondering if there are some cached credentials somewhere that might be the cause. Sorry I can't be more specific.

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