Forum Discussion
Windows Explorer Crashes / Microsoft Team
Hi Experts / Community Members,
We are facing very annoying issue from past three weeks on our company windows systems.
Issue Description: When user is working on multiple applications like word, outlook, excel and Microsoft Team the screen goes black and white abruptly.
I have found that Windows Explorer restarted.
Restarting application or service 'Windows Explorer'. Event ID: 10003
Further i have found that issue is causing due to an error.
Product: Microsoft Teams Meeting Add-in for Microsoft Office -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Windows\SysWOW64\vcruntime140.dll. System Error 5. Event ID: 11321
Steps Taken:
To troubleshoot this i have taken following steps.
1. Give Administrator Privilege to User
2. Minimize User Account Control Settings
3. Uninstall Microsoft Team (New)
4. Remove Microsoft Team Add-in from Outlook
4. Uninstall Visual Studio VC++ and install latest from Web (vc_redist.x64 file)
5. Replace msvcp140.dll from (C:\Windows\SysWOW64)
The issues occurred on Windows 10 or Windows 11 having. Microsoft Office 2016 (MSI Version).
Logs Uploaded / Placed on following Link
https://crescentpk-my.sharepoint.com/:u:/g/personal/osama_mansoor_crescent_com_pk/ESDz_-snOkVMoedkHDblcCUBh5tGiXMFLMtAO05cJ6x4vQ?e=Fu50tu
9 Replies
- Hi, we've also experienced the same problem in our company for almost 2 weeks. The root cause was the Product: Microsoft Teams Meeting Add-in for Microsoft Office -- Error 1321. The Installer has insufficient privileges to modify this file: C:\Windows\SysWOW64\vcruntime140.dll. System Error 5. Event ID: 11321
We fixed it by installing the Microsoft Teams Add-on manually. Basically, all we did was search for an installer; fortunately, we discovered MicrosoftTeamsMeetingAddinInstaller.msi, which we then manually installed on our employees' computers using our admin credentials. We observed that Outlook, Microsoft Word, Excel, and other programs are now functioning correctly after the installation.Can you please share wehere you got the installer or please share the download file here MicrosoftTeamsMeetingAddinInstaller.msi jerichocruz
Hi I uploaded the installer here, kindly check. Thank you!
https://1drv.ms/f/s!AuGQfD5zaMwfa2Vy01daj4HHg2k?e=1FDSND
- Hi Team,
After working with different solutions lastly I got solution is that uninstall Microsoft Teams completely from computer system including all cache files related to Microsoft Teams & then download setup for Microsoft Teams again & install a fresh copy.
Once fresh Microsoft Teams get install Windows Explorer / Microsoft Teams works perfectly & not getting crash...
Thanks & Enjoy... - Hi,
for my organization also we are facing same problem & most of users loosing there work as well from different applications like WORD, EXCEL etc...
Need to restart explorer.exe...
Kindly provide strong solution for the problem...- Hi Team,
After working with different solutions lastly I got solution is that uninstall Microsoft Teams completely from computer system including all cache files related to Microsoft Teams & then download setup for Microsoft Teams again & install a fresh copy.
Once fresh Microsoft Teams get install Windows Explorer / Microsoft Teams works perfectly & not getting crash...
Thanks & Enjoy...
osamamansoor
Did you deploy Teams using "Teams Machine-Wide Installer" within your org?
If so, please check if new users on an affected mashine are showing an old version of "Microsoft Teams Meeting Add-in for Microsoft Office".
We are having the same issue at one of our customers and noticed that the plugin is sort of stuck at very old version (1.0.x) but as of today should be be at version >1.23.x.
Since new useres are still getting this old add-on version despite having a recent teams client installed, i supect a broken "Teams Machine-Wide Installer" installation beeing the root cause.
We inspect it further and keep you guys up to date.In this specific case, we were able to identify the root cause. Affected users had attempted to use the "New Teams Client" but were reverted back to the classic Teams version due to a global policy. Despite this, the new client remained installed and continuously attempted to update the Outlook Add-on in the background. This action repeatedly led to the issues described in this thread, including crashes of Explorer, Teams, and other Office applications.
Look for "MsiInstaller" errorcode 11321 within the eventlog followed by "RestartManager" events.The resolution for the affected users was simple: removal of the new Teams client. This was achieved with the following command:
Get-AppxPackage -Name MSTeams | Remove-AppxPackageIt's important to note that the "Microsoft Teams Meeting Add-in for Microsoft Office" in Version 1.0.x is associated with the classic Teams, whereas versions >1.2x are for the new Teams client.
The affected customer plans to transition to the new Teams client at the beginning of next year but is currently using the older version due to compatibility issues.
- I think this one is really worth a ticket within the tenant as it is more a specific case.
