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r_8a's avatar
r_8a
Brass Contributor
May 12, 2022

Which network is at fault? Local or the Client?

I've got a situation where User-A is joining a Teams Meeting hosted by Company-B. They join via the browser as an external guest since they're in different tenants, and User A states that their Teams meeting keeps getting dropped. 

 

Would this indicate an issue with the local network for User-A, or is this an issue with the connection on Company-B Teams? I've searched and haven't found any posts that cover this. 

 

Note: User-A hasn't tried dialing into the meeting to see if they also experience the same issue. 

meetings
microsoft teams
network

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  • mr_w1nst0n's avatar
    mr_w1nst0n
    Iron Contributor
    May 13, 2022

    r_8a 

    imho you should start collecting the Teams log of User-A to see if any evidence.

     

    You may refer to the MSFT article on how collect the logs: https://docs.microsoft.com/en-us/microsoftteams/log-files

     

    Note: because User-A is accessing the meeting via browser (not via client) , you may need to collect also a Browser Trace from User-A 

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