Forum Discussion
What causes the "Your network is causing poor call quality" bubble to appear?
Microsoftwe have 5 metrics that we use to classify a stream as poor, and when any of the 5 metrics go over the threshold, we'll provide the user the pop up.
https://docs.microsoft.com/en-us/MicrosoftTeams/stream-classification-in-call-quality-dashboard
You can troubleshoot any of these in the Call Analytics dashboard in the Teams Admin portal. Anyway, one of these conditions were exceeded and caused this message to appear.
Gregory Maynard - Thanks! I had assumed that, but I was never able to locate anything crossing that threshold in the call logs at the time. I'll look again next time I see it.
Also, on peer-to-peer calls, will both parties see this even if one party is not causing the poor experience? I've noticed in call quality logs between two Teams users inside our organization that the call quality metrics are the same on both sides, which seems to make it difficult to determine where the issue is. This causes some confusion with our users, such as when a near-end hardwired user on a dedicated, high quality network connection sees this pop-up, and I'm thinking it could be caused by the far end having a poor quality connection, not the near end.
Thanks again for the reply! I've been trying to solve this mystery for quite a while.
Tony
