We're sorry—we've run into an issue. Error code - 42b

Question

Just can't log in ms teams in a couple of days. Been watching videos from youtube, but nothing works. Please help me, using Teams for my online class. Thanks

PS: My Microsoft Store is not opening, cant connect to access work or school in settings

christianbergstrom · Answer

Hello, same issue online? If not, try removing / reinstall again the desktop app. You could also remove some cached files in these locations https://docs.microsoft.com/en-us/microsoftteams/get-clients#windows and reinstall. If you're experiencing problem online as well you should reach out to your IT administrator.

simonmaningding · Answer

Sorry, it didn't fix my Teams&nbsp;

christianbergstrom · Answer

Again then, same issue online? *edit* I see you've updated your first post. You should contact your IT staff / administrator for further assistance as you can't connect to your org.

simonmaningding · Answer

No, it's not the same issue online. Just on the desktop app. I don't have IT staff/administrator. Just here, relying on answers Sir.

christianbergstrom · Answer

Hello again, OK. This is not a supported procedure, but try it anyway as you're out of options https://techcommunity.microsoft.com/t5/microsoft-teams/force-teams-desktop-client-update/m-p/2056566Before you do that you can also try this https://docs.microsoft.com/en-us/microsoftteams/scripts/powershell-script-teams-reset-autostart&nbsp;Are you teaching with Teams free?

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We're sorry—we've run into an issue. Error code - 42b

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