Forum Discussion
video shuts down in teams-meetings with more than 2 participants
Hi, when I have Teams-Sessions with more than 2 participants (including me), all videos shut down, so, I don't see the camera-picture but instead only the circle with the person's initials. When the...
Hello, surely something network related. When the third user joins the video feed isn't on the LAN anymore as it's being cloud-routed. Perhaps better off sending log files to the official support.
Adding this Re: Hi Community! - Microsoft Tech Community
<quote>"Perhaps better off sending log files to the official support."</quote>
What do you suggest me to try? "turn off" sending log files? where can I find that setting?
- Hello, you misunderstood what I meant. I was referring to the official support. Send the log files to Microsoft for a proper analyze if you can't figure it out yourself. As for the conversation I linked to there was only one individual having that problem (are you the only one as well?) and a reinstall fixed it.
- ah, sorry for the delay, I found a solution - reinstalling MS Teams did it 😄
- Hello, great. Same as for the others I mentioned in the post above then.
- Which log file do you suggest me to send, the debug-logfile, the media-logfile or the desktop-logfile (= bootstrap-logfile?!?)? And, which Support would you suggest me to use best?
sorry for so much questions...