Forum Discussion
Using Teams for Technical Support outside my Organization
Dan Robson so if I follow your comment, if I want to call the landline I need to get the Cloud Voice and Calling Plans - if I want to meet and share information as well as SCREENS then I can just set up a Team per Client and invite the individual client members to join the Team.
Point of clarification - if the company does not have Office 365 can the end user ( my contact ) install and use Teams for free? And if so, do I need to do anything with Federation or such to make this work?
Bill CampbellYes you’re right, for PSTN (calling landlines) you’ll need the phone and calling plan.
You can add guests to Teams and then communicate with them via VoIP for free.
You can also setup Teams meetings with external people and again VoIP is free.
External users do not need to be running Teams, if the email you invite as a guest is not tied to a Microsoft Account or already using Office 365 then a Microsoft account will be created as part of the process.
Guests are created as an EXT account in your AAD, it should be noted however that each licensed user allows you to create 5 guest users, so if you only pay for one Office 365 license you can only create 5 guest accounts. External meeting participants are not created as guests.
Hope that helps.
Dan Robson thanks for the assistance. I think I can make that work. I think also I can have some of the client companies that are using TEAMS internally add me as a user / guest with my Microsoft email and then I can be on their group, rather than on mine - but still accomplish the same goal.
Thanks
Bill