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tomschmidtGranicus's avatar
tomschmidtGranicus
Copper Contributor
Jan 04, 2023

User's mic works in browser Teams but not Mac app Teams

I have a user who is able to use Teams fully in Microsoft Edge for macOS, but the Microsoft Teams for macOS app insists he has no microphone. No amount of messing with settings or delete/reinstall (not just drag to trash) has been able to resolve the issue. It's highly unusual. No other Electron based apps are doing this. Anyone have an idea? Thanks.

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  • TamerGalal's avatar
    TamerGalal
    Copper Contributor
    Jan 07, 2023

    Hello @tomschmidtGranicus 

    Here is Tamer, I'm a community visitor! 

    Let me try help you today: 

     

     It sounds like you're having some trouble with your microphone in the Teams app on your Mac. Here are a few things you can try to fix the issue:   

     

    try resetting the NVRAM (non-volatile RAM) on your Mac. This can sometimes fix hardware issues. To reset the NVRAM, follow these steps:

    • Shut down your Mac.
    • Press the power button to turn it on again.
    • Immediately press and hold the option, command, P, and R keys. You can release the keys after about 20 seconds, during which your Mac might appear to restart. 

       

       

    https://support.apple.com/en-gb/HT204063 If the problem still isn't fixed, try updating the audio drivers on your Mac. To do this, go to "System Preferences" and select "Software Update." If there are any updates available, install them and see if that resolves the issue. 

     

    Reference:  Say Goodbye to Microphone Issues in Microsoft Teams on macOS Forever – SolYoutionz

     

    If my solution was helpful, please mark this question as answered 🙌 and consider giving it a thumbs up 👍. Your positive feedback motivates me to continue assisting others. 🙏 Thank you for letting me be a part of your journey to finding a solution! 😊 

     

    Tamer 

     

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