Forum Discussion
User Logos/Photos are not loading
I recently enabled 2FA on my M365 account, and since then, neither user logos nor team logos are loading. I have tried the following:
- removing all cache in %appdata%/Microsoft/Teams
- Signing out and back in
- Uninstalling/reinstalling Teams
- Uninstalling/reinstalling Office 365 entirely
- Removing my Work account from Windows/re-adding it.
No luck. This is only occurring on the desktop application, the web app looks as it should. See the screen snips below.
Any ideas?
Hello,
Can you please test to install Teams on a different computer and see if this happening or not?
Thanks,
AlirezaHello again,
I installed it on another Surface device and am having the same issue. I cannot see any photos/logos for users or teams. Again, this started when I enabled 2FA on my microsoft 365 account using the MS Authenticator app. Only on desktop, mobile and web are not having this issue.
Hello,
I have Teams installed on my Surface Pro 7 as well and while I can see logos/photos for individual users, I cannot see them for the teams. Although I have not tried any of the above fixes on my Surface.
I will install on another machine and get back to you. Thanks!
