Forum Discussion

Copper Contributor

Jun 19, 2022

Solved

Updating an existing Auto Attendant

Hi all, I have been looking and cant find specific help on this subject. Ive seen loads of posts to create new AA's but not really to change an existing one. The scenario is that i want to update...

Jun 20, 2022

This is a quick example i made,

$attendantName = 'AA_BV_01'
$aa = Get-CsAutoAttendant -NameFilter $attendantName | Where-Object Name -eq $attendantName


$content = Get-Content "C:\Message.wav" -Encoding byte -ReadCount 0
$audioFile = Import-CsOnlineAudioFile -ApplicationId "OrgAutoAttendant" -FileName "Message.wav" -Content $content


$greetingPrompt = New-CsAutoAttendantPrompt -AudioFilePrompt $audioFile

$aa.DefaultCallFlow.Greetings=$greetingPrompt


# save the config
Set-CsAutoAttendant -Instance $aa

The key is to save the changes to the $aa object

davidashworth

Copper Contributor

Jun 20, 2022

Hi AndresGorzelany ,

Thanks for your reply. I had come across both of those articles yesterday so i have adjusted my script but its still not working. First i am running the required version

I have then adjusted my script to the following:

# get the AA details
$attendantName = 'CRED POC AA'
$aa = Get-CsAutoAttendant -NameFilter $attendantName | Where-Object Name -eq $attendantName
# upload audio file
$content = Get-Content "C:\Temp\Voice.wav" -Encoding byte -ReadCount 0
$AudioFile = Import-CsOnlineAudioFile -ApplicationId "OrgAutoAttendant" -FileName "Voice.Wav" -Content $content
$AudioFilePrompt = New-CsAutoAttendantPrompt -AudioFilePrompt $audioFile
# save the config
Set-CsAutoAttendant -Instance $aa

but i get an error

i get a different error if i use identity

i have gone through it and cant see any typo's and i think the code is written correctly as per those articles but it still looks like i have something wrong?

Thanks,
David

AndresGorzelany

MVP

Jun 20, 2022

I don't understand why Instance is not being recognized for you as a parameter, what permissions do you have in the tenant?

davidashworth
Copper Contributor
Jun 20, 2022
Hi AndresGorzelany, i am using an account with the Global Admin role
- davidashworth
  Copper Contributor
  Jun 20, 2022
  AndresGorzelany
  
  So I closed and re-opened PS and now I'm not getting any errors
  but no changes are made to the greeting
  i would have imagined that it would show something like "voice.wav"
  - AndresGorzelany
    MVP
    Jun 20, 2022
    davidashworth
    
    This is a quick example i made,
    
    $attendantName = 'AA_BV_01' $aa = Get-CsAutoAttendant -NameFilter $attendantName | Where-Object Name -eq $attendantName $content = Get-Content "C:\Message.wav" -Encoding byte -ReadCount 0 $audioFile = Import-CsOnlineAudioFile -ApplicationId "OrgAutoAttendant" -FileName "Message.wav" -Content $content $greetingPrompt = New-CsAutoAttendantPrompt -AudioFilePrompt $audioFile $aa.DefaultCallFlow.Greetings=$greetingPrompt # save the config Set-CsAutoAttendant -Instance $aa
    
    The key is to save the changes to the $aa object
    
    s