Forum Discussion
Unable to Update Profile Picture
Ok,
I would try this.
1.) Change the picture in https://account.microsoft.com/profile/
2.) Change the picture in https://portal.azure.com. Go to Azure Active Directory > Users > Select User > Edit > Change Picture
3.) Wait 24 hours
It's definitely the microsoft account which changes it - Outlook has changed, OneDrive has changed but Teams hasn't updated for me either so I would say it's propagation time as the reason it hasn't changed. I am going to check back on mine tomorrow
Best, Chris
The Azure approach looks extremely promising! Following the steps you mention in Azure, my Azure avatar was the same (old) picture used in Teams, not the new picture I already fixed for my microsoft account. I was able to successfully delete that from Azure and replace it with the new one. So now Azure now correctly reflects that new avatar! Still has not propagated to MS Teams, but I will give it 24 hours like you said. I will update if/when the new picture is updated in Teams.
Thanks so much!
UPDATE: So it has basically worked. On the Teams web app and on my iPhone app, it has fully worked.
But on the desktop app, it's being frustratingly random. Sometimes it's the old, sometimes the new. I'll click into one channel and see the new picture, go to another channel then come back and the old picture is back. I'll make a post, it'll update to the new. Randomly later it's back to the old. No identifiable pattern. I'm guessing it's just cached the old picture, but I've cleared the cache multiple times, even done a full uninstall & reinstall. So I don't get it. Maybe with more time all that cached items will get cleared away? Any other ideas?
Even if not, seriously thanks for your help to this point! Was going insane hitting brick wall after brick wall.
dpbasha So the "Select a file" field and the folder icon next to it are disabled? And this was after you opened the profile and hit "Edit" on the top?
Here's the steps I followed. If you have admin rights I don't get why this wouldn't work for you.
- https://portal.azure.com/
- Menu icon in top left
- "Azure Active Directory"
- "Users" (in menu on left)
- Click user from list
- "Edit" button at top of page
- "Select a file" field
- Pick photo
- "Save" button at top of page
- I have the same issue however when i go to Azure AD to change the photo, the option to change is grayed out. I have full administrator permissions. Can you suggest something?
Final update: It has worked across all instances of Teams and I no longer see any traces of the old profile picture. I took no further action but just waited a few extra days for the new picture to propagate everywhere and for cache to naturally clear. A bit odd that it took so long and manual cache clearing seemed to do nothing, but going through Azure was the solution I was looking for after much frustration trying within Teams.
Thank you ChrisHoardMVP !
