Forum Discussion
GhostMechanik
Aug 18, 2020Copper Contributor
Unable to Sign In to MS Teams with my outlook account
Hi, I am unable to sign in to MS Teams with my outlook account. I have tried everything from resetting the password to re-installing the application. I have already set up my MS Teams account last y...
ChristianBergstrom
Aug 18, 2020Silver Contributor
GhostMechanik Hey, try using a InPrivate browser Window (incognito) with your preferred Outlook account and see if the message persists. Go here https://teams
Other troubleshooting steps is to remove the Credential Manager entries... https://support.microsoft.com/en-us/help/4026814/windows-accessing-credential-manager
...and the Teams desktop client cache as well. Type %appdata%\Microsoft\Teams via Start button and hit enter. Delete all content in the Teams folder.
If on a Mac ~/Library/Application Support/Microsoft/Teams
If still no luck, you might want to reach out to the official Microsoft support.
sayonsur
Sep 21, 2021Copper Contributor
Surprisingly even after i created an account for teams online no email came to email account and error was seen on desktop app asking for registration. Worked for me on mac after 2-3 tries. the cache was causing the issue i believe.