Forum Discussion

kyin888's avatar
kyin888
Copper Contributor
Aug 30, 2020

Unable to sign in Microsoft Teams

Dear fellow Microsoft community members,   Hope everyone is well and safe.    We had been trying for the longest time to sign in and use Microsoft Teams for our organisation. However, we keep get...
Administrator
community
How-to
microsoft teams
ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Aug 31, 2020

kyin888 Hello, it certainly sounds as if a user has signed up for a self-service subscription. Try this https://docs.microsoft.com/en-us/microsoft-365/admin/misc/become-the-admin?view=o365-worldwide

  • kyin888's avatar
    kyin888
    Copper Contributor
    Aug 31, 2020

    Hi ChristianBergstrom, thank you for your suggestion. I tried to follow the instructions in the link by determining the power tenant and sign up for Power BI but it can't seem to work. Is there any way we can find out who the 'admin' is? 

    • ChristianBergstrom's avatar
      ChristianBergstrom
      Silver Contributor
      Aug 31, 2020

      kyin888 As far as I know this is the process to do it and you will be notified about the licenses during the procedure.

       

      • Self-service sign-up: This is the method by which a user signs up for a cloud service and has an identity automatically created for them in Azure AD based on their email domain.
      • Unmanaged Azure AD directory: This is the directory where that identity is created. An unmanaged directory is a directory that has no global administrator.

      See this page for info on how to manage self-service purchases in general

      https://docs.microsoft.com/en-us/microsoft-365/commerce/subscriptions/manage-self-service-purchases-admins?view=o365-worldwide