Unable to Reply to Skype message in Teams Only Mode

Question

We are starting our migration to MS Teams and have a POC group in Teams Only mode. A few of the Users, when trying to reply to a Skype chat, are intermittently getting this message where they should be typing their response: Due to an org policy change, you can enjoy a richer chat and calling experience. Continue your conversation here

When they attempt to reply, a new Teams Only chat opens. They are unable to reply to the original message in Interoperability. I have gone through all policies and I cannot find anything that has changed.

Any help will be appreciated.

chriswebbtech · Answer

I'm going to assume those users using Skype are set to Islands mode. There is a known issue right now when they deployed native federation that broke interop when Islands mode is used from a Teams Only user to Islands users Skype initiated chat. The fix is supposed to be in by Monday last I read. It's in the service health dashboard.

bachten · Answer

ChrisWebbTech&nbsp;&nbsp;was a fix or workaround found?&nbsp; &nbsp;This appears to be hitting my ORG as well.

chriswebbtech · Answer

Far as I know it's been fixed.

bachten · Answer

ChrisWebbTech&nbsp;&nbsp;well then I guess I am dealing with a Org setting on the external user I am trying to contact then here.&nbsp; &nbsp;They can message us from Skype, but we can't reply.&nbsp;&nbsp;

chriswebbtech · Answer

Have you used External chat with other endpoints? Can you initiate a chat to them? (Does the search externally for xxx show up?)

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Unable to Reply to Skype message in Teams Only Mode

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