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DNA_DOH's avatar
DNA_DOH
Copper Contributor
May 15, 2020

Unable to Reinstall MS Teams (Desktop)

I am unable to completely uninstall and reinstall teams. I am the admin user on this laptop (personal)

 

There are no running services, or program that I can uninstall/stop. But I am also unable to delete the one single file called 'Update' in Microsoft --> Teams folder.

 

This is the error message I get on the log, Any help to get around this much appreciated.

 

 

 

2020-05-15 21:14:08> Program: Starting Squirrel Updater: --install . --exeName=Teams_windows_x64.exe
2020-05-15 21:14:09> Program: Starting install, writing to C:\Users\Anoop Kannath\AppData\Local\SquirrelTemp
2020-05-15 21:14:09> Program: File does not contain contextual info: Teams_windows_x64.exe
2020-05-15 21:14:09> UpdateManager: using rootAppDirectory: C:\Users\Anoop Kannath\AppData\Local\Microsoft\Teams
2020-05-15 21:14:09> Program: About to install to: C:\Users\Anoop Kannath\AppData\Local\Microsoft\Teams
2020-05-15 21:14:09> Program: Install path C:\Users\Anoop Kannath\AppData\Local\Microsoft\Teams already exists, burning it to the ground
2020-05-15 21:14:10> IEnableLogger: Failed to remove existing directory on full install, is the app still running???: System.IO.IOException: The process cannot access the file 'C:\Users\Anoop Kannath\AppData\Local\Microsoft\Teams\Update.exe' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.InternalDelete(String path, Boolean checkHost)
at System.IO.File.Delete(String path)
at Squirrel.Utility.<>c.<DeleteDirectory>b__19_0(String file)
at Squirrel.Utility.<>c__DisplayClass12_1`1.<ForEachAsync>b__1()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Squirrel.Utility.<>c__DisplayClass13_1`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Squirrel.Utility.<LogIfThrows>d__44.MoveNext()
2020-05-15 21:14:10> Unhandled exception: System.AggregateException: One or more errors occurred. ---> System.IO.IOException: The process cannot access the file 'C:\Users\Anoop Kannath\AppData\Local\Microsoft\Teams\Update.exe' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.InternalDelete(String path, Boolean checkHost)
at System.IO.File.Delete(String path)
at Squirrel.Utility.<>c.<DeleteDirectory>b__19_0(String file)
at Squirrel.Utility.<>c__DisplayClass12_1`1.<ForEachAsync>b__1()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Squirrel.Utility.<>c__DisplayClass13_1`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Squirrel.Utility.<LogIfThrows>d__44.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at Squirrel.Update.Program.<Install>d__10.MoveNext()
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
at System.Threading.Tasks.Task.Wait()
at Squirrel.Update.Program.executeCommandLine(String[] args)
at Squirrel.Update.Program.main(String[] args)
---> (Inner Exception #0) System.IO.IOException: The process cannot access the file 'C:\Users\Anoop Kannath\AppData\Local\Microsoft\Teams\Update.exe' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.InternalDelete(String path, Boolean checkHost)
at System.IO.File.Delete(String path)
at Squirrel.Utility.<>c.<DeleteDirectory>b__19_0(String file)
at Squirrel.Utility.<>c__DisplayClass12_1`1.<ForEachAsync>b__1()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Squirrel.Utility.<>c__DisplayClass13_1`1.<<ForEachAsync>b__1>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Squirrel.Utility.<DeleteDirectory>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Squirrel.Utility.<LogIfThrows>d__44.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at Squirrel.Update.Program.<Install>d__10.MoveNext()<---

 

 

 

 

2 Replies

  • MAJIDAM's avatar
    MAJIDAM
    Copper Contributor

    Can you restore the system to a point in time in the past when Teams was working and then try to uninstall and reinstall? DNA_DOH 

    • Andrea_Califano's avatar
      Andrea_Califano
      Copper Contributor

      I have exactly the same problem. The log ends with:

       

      System.Exception: installScenario is not expected to be active

       

      have no idea how to re-establish a previous state of the computer. 

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