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evonnessy's avatar
evonnessy
Copper Contributor
May 01, 2020

Unable to log in to Microsoft Teams

I have been logged out of my microsoft teams (used for work) and now unable to sign in again.  It keeps asking me for a code from my authenticator app, but the authenticator app is not generating one - and instead is asking me to scan a QR code. I have tried downloading both Teams and Authenticator app and re-installing them, but did not work. 

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  • Burak_Varol's avatar
    Burak_Varol
    Brass Contributor
    May 03, 2020

    Hi evonnessy,

     

    Since you've mentioned "work", I suppose you have a work account. Apparently your account is enabled for MFA, but it got somehow broken. First, try changing the verification method by visiting here:

    https://account.activedirectory.windowsazure.com/proofup.aspx

    If it fails, you can contact your organization's IT department and/or Office 365 admins to have them reset your MFA settings.

     

    Regards,

    Burak V.

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